CLUB Customer Service Outfitter - Seasonal

Bass Pro Shops • Orlando, FL

9d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and introduces customers to the benefits of becoming a CLUB Member. This role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, supporting CLUB sales and customer experience, coaching peers, and maintaining regulatory compliance. The position also supports other areas of the store based on business needs.

The role works under general supervision and follows established procedures while applying innovation. It uses limited alternatives to resolve problems, occasionally requires independent judgment, and often makes recommendations about work procedures, policies, and practices. This is a seasonal position.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Excellent organizational skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and provide customers with a pleasant, productive shopping experience.
• Proactively greet customers and offer the opportunity to become a Bass Pro Shops and Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops and Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED