CLUB Customer Service Outfitter Seasonal

Bass Pro Shops • Rancho Cucamonga, CA

2d • $17 - $20

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience while presenting customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The Outfitter serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The role supports customers throughout the store as business needs require, provides the full CLUB Member experience, and helps meet individual and store goals. The position is seasonal and part-time. Starting pay is $17.00–$19.75 per hour. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and initiative while working unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience for customers.
• Proactively greet customers and offer the opportunity to become a CLUB Member, or provide existing members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Keep CLUB inventory accurate and the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED