Seasonal CLUB Customer Service Outfitter
About The Position
The CLUB Customer Service Outfitter provides world-class customer service and helps create a pleasant, productive shopping experience. The role presents customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member and provides current members with an exclusive experience. The Outfitter serves as a product expert while handling account servicing and other CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance. The position also supports customers throughout the store as business needs require. It is seasonal and the posting lists a starting pay rate of $15.00–$17.75. Applications are accepted on an ongoing basis.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 years of experience.
- Experience in a customer service environment.
- Excellent organization skills and attention to detail.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Self-motivation and initiative while working unsupervised.
Responsibilities
- Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for customers.
- Proactively greet customers and offer the opportunity to become a CLUB Member, or provide current members with a unique and exclusive experience.
- Execute CLUB operational and compliance programs.
- Demonstrate products to customers and remain knowledgeable about advertised sales.
- Help meet individual and store metric goals and objectives.
- Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
- Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
- Provide daily feedback and reports accurately and on time.
- Provide peer coaching, recognition, and support as a CLUB advocate and representative.
- Provide service in all areas of the store based on business needs.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Dental benefits.
- Vision benefits.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
