Club & Catering Manager- PPG Paints Arena

Aramark•Pittsburgh, PA

2d•Onsite

About The Position

Directly overseeing the execution and general operation of the Lexus Club & Casamigos Club along with execution of Catering Events according to the standards set forth by Aramark and PPG Paints Arena. The Club & Catering Manager focuses on the maintaining and operational aspects of each of the club and catering areas including the direction of staff and the management of inventory. The Club & Catering Manager reports directly to the Premium Services Manager and will directly oversee the Event Day Club Supervisor(s), Lexus Servers, Casamigos Attendants, and Bartenders as well as work with the other premium departments to ensure the operation is running effectively.

Requirements

At least 2 years of Food & Beverage, Warehouse, or other relevant Supervisory experience
At least 2 years of prior experience in Front of House food service operations
Must have flexible availability including: morning, daytime and evenings, weekends and holidays as needed
Must be available for all Penguins games including non-hockey events
Adherence to all established policies of the employee handbook
Adherence to all established position performance requirements
Lift, Move and Carry up to 75lbs
Ability to Bend, Reach & Stretch as needed for service to guests and cleaning & maintenance
Superior skills in organization, detail orientation and thoroughness of task completion
Superior skills in customer service and personal interaction skills
Basic Math, Reading and Computer knowledge
Proficient in Microsoft Office, with a strong emphasis in Excel
Knowledgeable in basic food safety and health department codes
RAMP Certification (Responsible Alcohol Management Program)
Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health, etc.)
Customer Service
Point of Sale systems – Micros & Tapin2
Inventory System - YellowDog

Responsibilities

Responsible for accurately maintaining and reporting the inventory in each Club
Use of Yellow Dog inventory system
Determine and place orders for all dry goods needed throughout the Clubs
Develop and implement strategies for maximizing revenue and profitability of Club operations.
Ensure that all products and services are delivered in a timely and efficient manner and meet or exceed customer expectations
Responsible for monthly sales forecasting
Responsible for the hiring, training and scheduling process for the department. Manage staff to ensure that the club operations are fully staffed and that employees are trained in all aspects of the operation
Ensure compliance with all relevant laws, regulations, and policies, including those related to food and alcohol service
Train and operate POS systems for both clubs, troubleshoot as needed.
Oversee and verify set-up of all service areas in the Club
Oversee the staff working within the clubs and premium areas
Responsible for maintaining the inventory tracking system for each of the club & catering areas
Complete necessary inventory paperwork for each event
Participate in all necessary departmental meetings
Maintain inventory control and accountability of product
Supervise and maintain the cleanliness and organization of the clubs & catering areas
Actively identify issues & correct potential concerns
Actively respond to & assist with customer concerns, questions or issues
Oversee and verify accurate close out of service locations including the checkout process for staff
Ensure timely and accurate recognition of any event staff; participate in recognition or reward as needed
Identify & communicate relevant or potential performance issues with the Premium Services Manager
Other duties & functions as assigned by the Premium Services Manager