CLTS Case Manager

Dodge County • Juneau, WI

2d • Hybrid

About The Position

This is a full-time, non-exempt position within the Human Services & Health Department. The CLTS Case Manager works to achieve involvement and participation of the client, client's family, and client's natural support system in addressing and resolving problems. The role involves developing individual service plans, protecting children, maintaining family units, and preventing out-of-home placement whenever possible. The Case Manager assesses and intervenes in crisis situations, refers to community resources, and coordinates access to services. They also teach clients about community resources, advocate for services, and maintain case records. The position requires developing and maintaining professional knowledge and skills, consulting with supervisors and interdisciplinary teams, and potentially engaging in public education. Other duties as assigned.

Requirements

• Knowledge of laws and regulations that affect the delivery of services provided by the Department.
• Knowledge of community resources and alternative care resources.
• Knowledge of applicable State statutes.
• Working knowledge of client rights, confidentiality, standards of practice, and ethics in mental health/AODA field.
• Working knowledge of applicable Wisconsin State Administrative Codes, including but not limited to, Chapters 34, 48, 51, and Medicaid Waiver Manual (CLTS).
• Knowledge of human development and behavior, family and group dynamics, and mental, physical, and social dysfunctions.
• Knowledge of and sensitivity to cultural differences and special needs of various minority groups, and ability to consult with other staff regarding these.
• Ability and skill to relate to clients in stressful or crisis situations.
• General knowledge of interviewing and supportive counseling techniques.
• General knowledge of social casework techniques.
• Knowledge of social, economic, and health problems of basic human behavior and of available assistance and rehabilitative services and techniques.
• Knowledge of human service needs assessment methodologies.
• Knowledge of legal requirements including privacy, resident rights, confidentiality, and non-discrimination.
• Knowledge of goals, principles, and practices of human service programs, program administration, and program goals and their intended impacts.
• Knowledge of the County and Department’s operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
• Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures and techniques for resolution of issues.
• Ability to research and analyze detailed information and make appropriate recommendations.
• Ability to develop, interpret and implement regulations, policies, procedures, written instructions, general correspondence, and other department-specific documents.
• Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

Nice To Haves

• Submit a Cover Letter and Resume with application

Responsibilities

• Works to achieve involvement and participation of the client, client's family, and client's natural support system in addressing and resolving problems.
• Works with client and family to develop individual service plan for client based on needs, assessments, evaluations and department policies/procedures.
• Works to protect children; strives to maintain existing family units and youth’s highest possible level of individual autonomy; helps prevent out-of-home placement whenever possible.
• Assesses and evaluates prospective client’s immediate situation, determines appropriate response, and assures that response is made.
• Assesses and intervenes as necessary in crisis situations.
• Refers to and involves other community resources as needed.
• Works to achieve active involvement and meaningful participation with client, family members, schools, health care providers, and other appropriate collaterals and community resources in resolving problems.
• Advises client and family when services are either not available or inappropriate.
• Coordinates access to services, monitors cases to ensure services are provided in an appropriate and timely manner, reviews progress, and terminates services when goals are attained.
• Teaches clients about available community resources and how to independently gain access to needed services.
• Advocates and works to coordinate services and support clients in achieving treatment objectives without duplication of effort and with maximum effective use of staff time and available resources.
• Maintains a timely and complete record for all assigned cases; completes required written assessments, reports, and other related paperwork/documentation as necessary.
• Develops and maintains professional knowledge and skills to enhance the programs and services provided.
• Consults with supervisors, interdisciplinary teams, and legal counsel on appropriate case-specific matters, as necessary.
• May be designated to speak to the community and other organizations to provide public education.
• Other duties as assigned.

Benefits

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed