Cloud Systems Engineer

Atlas Air•Miami, FL

About The Position

The Cloud Systems Engineer is responsible for the implementation, and optimization of cloud infrastructure and services to ensure scalability, security, and efficiency. This role involves working closely with internal teams and external vendors to support business objectives and maintain high-performance cloud environments. The Cloud Systems Engineer will collaborate with cloud architects, DevOps teams, and IT personnel to manage cloud operations, automate workflows, and optimize cloud performance. Key technical areas include cloud platform management, infrastructure as code (IaC), automation, cloud security, containerization, and cloud networking.

Requirements

Experience with AWS services providing highly available, secure, and reliable services.
3+ years of relevant systems engineering or systems administration using Operating Systems, Networking, and storage systems
Experience working in a team-oriented, collaborative environment
Demonstrated results orientation, initiative, attention to detail, and customer service orientation
Excellent written, verbal and presentation communication skills
Subject Matter Competency with Active Directory and Windows OS security

Nice To Haves

Experience with AWS services such as IAM, EC2, RDS, S3, Lambda, VPC, ECS/EKS, Migration Services, and Beanstalk and providing highly available, secure, and reliable services
BS in Computer Science, Engineering or a related technical field, or equivalent experience
Comfort with presenting in front of technical and non-technical audiences
Experience managing full-time employee Engineering teams
Experience with following technologies: DevOps, Ruby, Python, Perl, PowerShell,
AWS Certified Solutions Architect or Equivalent certificate.

Responsibilities

Foster technical and procedural excellence within the IT department for all applicable production systems and processes
Foster technical knowledge, design, and engineering excellence within the IT department
Ensure systemic problems, sensitive customer situations, or unresolved customer Requests are escalated and distributed to IT management in a timely manner
Recommend implementation standards
Keep IT management apprised of critical issues
Identify, correlate, escalate, and manage Problems
Ensure local Service Delivery approach, processes, and procedures are aligned with organizational standards
Collaborate with End User Services to ensure requests, incidents, and problems are handled in a timely manner and customer service expectations are met
Facilitate the acquisition and integration of new technology into the environment
Identify and recommend new technology value to the organization
Research technical concepts and educate other team members as needed
Present research / proposed projects to IT management
Participate in technology evaluations
Provide expertise on application integration, design, security, reliability
Collaboration with other design teams within IT
Recommend improvements to systems and IT support process
Define implementation standards
Develop quality documentation of technical processes and procedures
Document all ticket and project work
Ensure documentation is sufficient to yield reproducible results
Identify and recommend changes with existing documentation that impacts customer support
Identify, track, any resolve gaps in existing documentation
Assist in policy, security, and compliance documentation efforts when agreed upon
Champion quality documentation of technical processes and procedures
Lead knowledge transfer activities between teams
Track and complete assigned IT projects
Complete tasks in a timely and quality fashion
Adhere to implementation, quality control, and change control standards
Keep IT management apprised of risks to project success
Ensure that projects are delivered on-time, within scope and within budget
Coordinate internal resources and 3rd party/vendors for efficient execution