Cloud Support Engineer

Akamai•United States,

4d•$65,700 - $118,300•Remote

About The Position

Our Team strives to be the most trusted support services partner. We strive to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. We deliver media and security services to proactively maintain quality and protect our customer's online presence. As a Cloud Support Engineer, you will solve complex technical issues for our customers. Through proactively reviewing and mitigating risks you'll minimize potential disruptions for some of the top internet companies.

Requirements

2 years of experience with working on web application issues (HTML, javascript, JSP) and a Bachelors degree or its equivalent
Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
Be experienced in providing technical solutions and support to customers
Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders

Responsibilities

Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
Contributing to the strategic direction of the global support team to develop and implement best practices
Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
Working with the customers manage customer incidents and escalations to closure
Communicating with customers in Spanish and internal communication in English (Written and Spoken)