Azure Cloud & Server Support Engineer

University of Washington Medical Center•Seattle, WA
•$87,624 - $142,392•Hybrid

About The Position

UW Information Technology has an outstanding opportunity for an Azure Cloud & Server Support Engineer to join their team. Reporting to a Technology Manager, the Azure Cloud & Server Support Engineer is responsible for the primary operational ownership of day-to-day service delivery on the Windows Managed Server (WMS) team. This Tier 2 role handles routine and moderately complex infrastructure issues, ensuring that customer-facing managed server services remain stable, responsive, and reliable. By managing daily service demand, this position enables senior engineers to focus on Azure migration and modernization initiatives — directly supporting the organization's cloud-first strategy and Azure Migration Program (AMP). The salary information provided below is for a full-time position.

Requirements

  • Bachelor's degree in computer science, Technology or a related field or experience
  • Three years of experience as an engineer supporting enterprise Windows server environments.
  • Hands-on experience with Microsoft Azure, including VM management, networking, storage, identity basics.
  • Demonstrated ability to troubleshoot and resolve standard infrastructure issues independently.
  • Strong written and verbal communication skills, technical documentation skills; ability to work effectively with technical and non-technical customers.
  • Familiarity with automation tools and infrastructure as code (PowerShell, Terraform. Bicep).
  • Demonstrated ability to learn quickly and apply new technologies, methodologies, tools, etc.

Nice To Haves

  • Prior experience in a research university or other academic institution
  • Experience working within ITSM/ticketing systems (ServiceNow preferred)

Responsibilities

  • 80% Cloud & Server Operations (Tier 2)
  • 10% Automation & Continuous Improvement
  • 5% Service Team Member
  • 5% other duties as assigned

Benefits

  • For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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