Support Engineer, Automation & Cloud

Versant•Englewood Cliffs, NJ

5d•$130,000 - $165,000•Onsite

About The Position

We are looking for a L3 Automation and Cloud Specialist Support Engineer to join our Operational & Technology organization. This role bridges hands-on L3 support and DevOps engineering for the media systems, cloud platforms, automation tools, and workflows that power Versant’s production and content operations. The ideal candidate thrives in a fast-paced environment, brings urgency and ownership to complex incidents, and uses automation and sound engineering practices to make systems more reliable and easier to support.

Requirements

3+ years of experience in systems engineering, DevOps, platform support, media technology, or advanced technical support.
Proficiency in Python and working knowledge of YAML, JSON, XML, and PHP; able to read, troubleshoot, and develop scripts and integrations.
Strong systems administration and troubleshooting skills across Linux/Unix, macOS, and Windows.
Hands-on automation and configuration-management experience with Terraform, Ansible, Jamf, Munki, and Chocolatey.
In-depth knowledge of cloud architecture and solutioning, including AWS, S3 storage classes and lifecycle strategy, cloud/hybrid storage, IAM, networking, observability, Amazon Bedrock, and AWS Elemental MediaConvert.
Experience supporting MAM/PAM or media workflow platforms; familiarity with Avid Interplay, Fonn Mimir, and Avid MediaCentral UX strongly preferred.
Strong communication skills and a collaborative mindset; able to prioritize competing needs and work calmly during high-impact incidents.

Nice To Haves

Experience in broadcast, streaming, newsroom, post-production, or media supply-chain environments.
Familiarity with Git, CI/CD, monitoring and alerting platforms, virtualization, containers, and IT service-management processes.
Experience modernizing legacy workflows, integrating enterprise platforms, or leading vendor troubleshooting calls during critical events.

Responsibilities

Provide advanced L3 support for mission-critical media, cloud, automation, storage, and enterprise systems; coordinate escalations with L3 engineering, vendors, and platform owners.
Troubleshoot complex service, integration, permissions, networking, storage, and performance issues across Linux/Unix, macOS, and Windows environments.
Support MAM/PAM and newsroom/media systems, including Avid Interplay, Fonn Mimir, and Avid MediaCentral UX.
Build and maintain repeatable automation for provisioning, configuration, patching, software deployment, monitoring, and operational workflows.
Develop and troubleshoot scripts, integrations, and infrastructure configurations using Python, YAML, JSON, XML, PHP, Terraform, and Ansible.
Partner with cloud, security, storage, networking, application, and production teams to design resilient solutions for media workflows.
Participate in incident response, root-cause analysis, change management, and technical documentation; identify and implement preventive improvements.
Create clear runbooks and communicate technical status, risk, impact, and next steps to technical and non-technical stakeholders.
Provide onsite weekend and off-hours coverage for planned maintenance and time-sensitive production needs.