Cloud Service Desk Engineer

DMI•Remote,

1d•Remote

About The Position

DMI is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client. In this role, you will handle complex and escalated engineering tickets related to cloud identity, conditional access, device compliance, and remote access — bridging Microsoft cloud services with enterprise endpoint management.

Requirements

8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
6+ years performing engineering (not help desk) functions in enterprise environments
Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
Experience engineering conditional access policies, role-based access, and identity-aware network access controls
Experience supporting VDI environments and remote access connectivity for Windows and macOS users
Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment
Experience working under formal change control, audit, and security governance processes
Microsoft certifications in identity, endpoint management, or cloud administration
Experience with Microsoft Sentinel for cloud identity and access telemetry
Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID
Must possess or be eligible to obtain and complete a government security screening and/or a Secret security clearance.
Active Top Secret (TS) clearance required.
Must be a U.S. Citizen

Nice To Haves

Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
Education requirements may be waived based on professional experience, at the government’s discretion

Responsibilities

Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access
Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement
Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment
Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments
Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms
Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns