Service Desk Engineer I

Universal Service Administrative Company • Washington, DC

9h • $60,000 - $85,000 • Remote

About The Position

We are currently seeking an experienced, dynamic and collaborative professional to serve as a Service Desk Engineer I will provide support for issues that have been escalated from first-tier Service Desk staff. Additionally, this position is expected to support Service Desk engineering tasks such as corporate image creation/maintenance, operating system and software patch management, and create/design/deploy software packages for automated deployment.

Requirements

• Bachelor’s degree and/or relevant technical training and certifications.
• A minimum of two (2) years of directly related experience.
• A minimum of one (1) year of advanced computer expertise.
• A minimum of one (1) year of experience with Microsoft Office Application Suite (O365 and/or 2016), Microsoft Operating Systems (7 and 10), Microsoft Active Directory, and PowerShell scripting.
• A minimum of one (1) year of experience with Microsoft System Center Configuration Manager (SCCM) and/or BMC Client Manager.
• A minimum of one (1) + years of experience with creating standardized operating system images for large scale deployments.

Nice To Haves

• CompTIA A+ and/or HDI Desktop Support Technician certifications desired.
• A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
• Experience with on-site and remote end-user customer service, audio/visual systems support, and working with a ticketing system desired.

Responsibilities

• Corporate operating system image creator/maintainer.
• Patch management for end-user workstations.
• Support the yearly refresh project.
• Perform large scale software deployments to end-user workstations.
• Troubleshoot group policy settings.
• Reimage workstations as needed.
• Maintain corporate hardware standards.
• Perform physical setups for new users and recover hardware for terminations.
• Manage print issues as escalated from other Service Desk staff.
• Other duties, as assigned.

Benefits

• Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits, and Wellness Programs.
• low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage.
• Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year.
• Regular telework schedule and opportunities to take professional development courses and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level