Service Desk Analyst I

Coborn's, Inc. • Saint Cloud, MN

1d

About The Position

Coborn’s is looking for a Service Desk Analyst I who enjoys solving problems, helping others, and making technology work better. As a Service Desk Analyst, you’ll be a trusted resource for employees across the organization, providing timely and professional technical support while taking ownership of issues from the first question through resolution. If you’re technically curious, service-minded, and ready to grow your IT career with an employee-owned company where your contributions matter, we’d love to meet you!

Requirements

• Associate degree or equivalent in Information Technology or a related field from a two-year college or technical school; or two years of related experience and/or training; or an equivalent combination of education and experience.
• Knowledge of Microsoft Office and email systems.
• Experience supporting Microsoft operating systems and related technologies.
• Working knowledge of network protocols and devices, including switches, routers, and firewalls.
• Familiarity with Microsoft Outlook, Exchange, and related email platforms.
• Ability to learn and confidently support a variety of business applications, hardware, and technology systems.

Nice To Haves

• Previous experience in an IT support role is preferred.
• Working knowledge of the IBM iSeries platform is a plus.

Responsibilities

• Providing timely, professional technical support for applications, computers, networks, telecom, and point-of-sale systems.
• Managing Service Desk tickets from initial contact through resolution, including troubleshooting, documenting, escalating, and following up with end users.
• Logging and maintaining accurate details for incoming support requests according to established standards.
• Proactively and reactively monitoring networked devices, website performance, alerts, and system issues.
• Partnering with Service Desk and IT team members during planned and unplanned outages.
• Providing clear and timely outage communications to store and senior leadership through resolution.
• Collaborating on IT projects and initiatives with the IT Support Services Supervisor and other members of the IT team.
• Supporting company and department policies, procedures, safety practices, and service standards.

Benefits

• Medical & Dental insurance with Health Savings Account (HSA), Flexible Spending Account (FSA) options
• Employee Stock Ownership Program (ESOP)
• 401(k) plan options
• Competitive Paid Time Off (PTO/Vacation)
• 10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Vision, accident and critical illness insurances
• Adoption Reimbursement
• Paid Family Caregiver Leave
• Company-sponsored Term Life Insurance
• Get Paid Daily with DailyPay
• Paid Military Leave
• Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources
• Employee Assistance Program (EAP)
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment, and more!
• Tools, resources and opportunities for career growth and development
• Education benefits including tuition discount and scholarship programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree