IT Service Desk Engineer

Blitzy • Cambridge, MA

23h • Onsite

About The Position

Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical resource for our growing team. In this role, you'll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across our core business applications. You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale. This isn't a purely reactive help desk role. At Blitzy, you'll have a direct hand in shaping the systems and infrastructure our team relies on every day, from MDM strategy to office buildouts. You'll work in a fast-moving environment where your input on design-level decisions actually matters, and where solving problems proactively is valued as much as fixing what's already broken.

Requirements

• 2+ years of experience in an IT support or service desk role
• Associate's or Bachelor's degree in Computer Science, IT, or a related field
• Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment
• Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA
• Experience with MDM tools such as Jamf and Intune
• Basic wired and wireless network troubleshooting skills
• Ability to lift and move equipment weighing 50 lbs or more
• Strong organizational skills and comfort working across multiple concurrent projects
• A proactive, self-directed approach to identifying and resolving issues

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Network+, JAMF Certified Admin, Microsoft Certified: Endpoint Administrator)
• Experience with Meraki and AWS, GCP, or Azure environments
• Prior involvement in multi-team projects such as MDM rollouts, VPN deployments, or RBAC implementations
• A demonstrated willingness to learn new tools and technologies quickly
• Strong interpersonal skills and a track record of building relationships across teams

Responsibilities

• Day-to-day service desk ticket management and resolution
• Okta administration and general employee services support
• New hire onboarding, including account provisioning and application access
• Management and troubleshooting of network stacks, both wired and wireless
• Support and administration of MDM platforms (Jamf, Intune) across Mac and Windows devices
• On-site hardware support for offices, meetings, and events
• Participation in design-level decisions for infrastructure projects, including MDM rollouts, VPN, and RBAC implementation
• Support for office buildouts and related IT infrastructure needs
• Creation and maintenance of internal IT documentation

Benefits

• Bonus + equity commensurate with experience
• We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree