Mid-Level Cloud Security Engineer

SAIC • El Paso, TX

5d

About The Position

SAIC is seeking a skilled Mid-Level Cloud Security Engineer to support the operation, maintenance, troubleshooting, and continuous improvement of cloud security and network security capabilities supporting complex enterprise and federal government environments. The ideal candidate will have a strong foundation in networking, cloud security, proxy technologies, SASE/SSE, and cybersecurity operations, with hands-on experience troubleshooting and maintaining proxy policies and resolving operational security and connectivity issues. This position requires an engineer who is comfortable working in a customer-facing operational environment, managing O&M tickets, investigating technical issues, communicating effectively with customers, collecting system diagnostic logs/packet captures and escalating complex issues to senior engineering staff when appropriate.

Requirements

• Strong foundation in networking, cloud security, proxy technologies, SASE/SSE, and cybersecurity operations.
• Hands-on experience troubleshooting and maintaining proxy policies.
• Experience resolving operational security and connectivity issues.
• Comfortable working in a customer-facing operational environment.
• Experience managing O&M tickets.
• Experience investigating technical issues.
• Effective communication skills with customers.
• Experience collecting system diagnostic logs/packet captures.
• Ability to escalate complex issues to senior engineering staff.

Responsibilities

• Provide day-to-day support for cloud security, network security, proxy, and SASE/SSE capabilities.
• Receive, investigate, troubleshoot, document, and resolve O&M tickets, incidents, service requests, and customer-reported technical issues.
• Modify, implement, and troubleshoot proxy security policies and rules in accordance with approved security requirements and operational procedures.
• Interface directly with customers and stakeholders to understand requirements, provide status updates, explain technical issues, and coordinate resolutions.
• Analyze traffic flows, logs, alerts, and other technical information to identify the root cause of security and connectivity issues.
• Work with network, cloud, cybersecurity, application, infrastructure, and service desk teams to resolve technical issues.
• Develop and maintain technical documentation, including standard operating procedures, troubleshooting guides, configuration documentation, ticket documentation, and knowledge articles.
• Support and conduct implementation and testing of new security capabilities, technologies, and configuration changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed