Cloud Operations Specialist/Analyst

TAKE2 CONSULTING LLC•Vienna, VA

7d•$75,000 - $85,000•Hybrid

About The Position

The Cloud Operations Specialist/Analyst is responsible for the day-to-day administration, support, and continuous improvement of the organization’s cloud-based platforms, with a primary focus on the Microsoft 365 ecosystem. This role ensures the reliability, security, and performance of cloud services by managing user access, endpoint devices, and identity solutions, while supporting a seamless technology experience for employees. Acting as a key operational resource, the individual will troubleshoot complex issues, maintain system health, and collaborate with internal teams and external partners to optimize service delivery. The position also plays a critical role in driving automation, enhancing operational efficiency, and supporting compliance and governance initiatives across the cloud environment. This individual owns front-line IT operations and employee support day to day while also contributing to solution engineering, building automations and integrations that improve how the business runs.

Requirements

Microsoft certifications: MS-102 (M365 Administrator Expert), MD-102 (Endpoint Administrator), SC-300 (Identity & Access Administrator), or equivalent
Experience with Microsoft Copilot deployment, governance, and adoption enablement, and building Copilot-based or AI-enabled solutions
Hands-on experience building automations with Power Automate and the Power Platform (Power Apps, Dataverse)
Experience developing, maintain, and/or troubleshooting API and Microsoft Graph integrations and scripting with PowerShell
Background in a staffing, consulting, or professional services environment
Exposure to enterprise platforms such as Bullhorn, Paylocity, Costpoint, or similar business systems

Responsibilities

Administer and maintain the M365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform services
Manage user provisioning, licensing, group policies, and permissions across the M365 environment
Monitor service health, perform proactive maintenance, and implement platform updates and improvements
Support SharePoint site architecture, intranet operations, and knowledge base maintenance
Administer Microsoft Entra ID (Azure AD) including user lifecycle, conditional access policies, SSO configurations, and MFA enforcement
Manage device lifecycle from procurement through deployment, configuration, and decommission using Microsoft Intune and Autopilot
Maintain device compliance policies, configuration profiles, and security baselines across Windows and mobile endpoints
Coordinate hardware procurement, asset inventory, and vendor relationships for device supply chain
Ensure endpoint security posture is aligned with organizational compliance and IT governance standards
Serve as a point of contact for IT support, owning intake, triage, and prioritization of incoming email, phone, and Helpdesk inbox requests, and routing or escalating each to the appropriate resource
Resolve support requests from first contact through Tier 2 escalation for complex cloud platform and endpoint issues, meeting the response and completion targets defined in the IT Operations SLA
Support employee onboarding technology experience including M365 provisioning, device setup, and application access
Coordinate employee onboarding and offboarding operations, including new-hire and departure intake, maintaining the starts and offboarding trackers, confirming start dates and equipment needs, and confirming completion of access provisioning and removal
Contribute to the maintenance of SOPs, runbooks, and knowledge base documentation for all operational procedures
Coordinate with external managed service vendors and technology partners on incident resolution and service delivery
Track and report on service metrics, ticket trends, and operational performance.
Provide ad-hoc support for office AV and company events
Design, build, and maintain automation solutions using Power Automate, the Power Platform, and scripting to streamline cloud operations workflows
Identify manual, repetitive processes and contribute to the development of automations, integrations, and AI-enabled solutions to address them, partnering with the Technology Delivery team on larger initiatives
Support the development and maintenance of API-based integrations between M365 and enterprise business systems such as Bullhorn, Paylocity, and Costpoint
Contribute to audit readiness, compliance documentation, and access reviews