Cloud Operations Manager

Accenture Federal Services•Washington, DC

7h•$116,900 - $243,100

About The Position

At Accenture Federal Services, our purpose is to make the US federal government stronger and safer, and to improve lives through technology and ingenuity. We are a technology company within global Accenture, recognized as a Glassdoor Top 100 Best Place to Work. We offer a collaborative and caring community where you can grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change for government missions. Oracle is seeking a Cloud Operations Manager to support the Army IPPS-A program. This role involves large-scale migration, cloud operations, and sustainment within Oracle Cloud Infrastructure (OCI). You will lead the operational management and optimization of the cloud-hosted PeopleSoft ecosystem for a complex, mission-critical enterprise environment. Responsibilities include leading all operational aspects of the platform, such as upgrade planning, patch deployment, performance optimization, system reliability, cybersecurity compliance, and environment lifecycle management. The goal is to ensure stable, secure, and high-performing PeopleSoft environments that support critical Army business, HR, personnel, pay, and related operations.

Requirements

Extensive experience managing large-scale PeopleSoft environments, such as HCM, FSCM, CRM, ELM, or custom PeopleSoft modules.
Extensive experience in infrastructure operations, preferably OCI; experience with AWS, Azure, or similar enterprise cloud environments is also relevant.
Expertise in PeopleSoft administration, PeopleTools upgrades, patching, performance management, process scheduler operations, PIA/web tier operations, and environment lifecycle management.
Experience leading technical operations teams supporting complex, mission-critical, multi-environment enterprise systems.
Strong understanding of cybersecurity frameworks, compliance standards, secure cloud operations, vulnerability management, STIGs, RMF, and evidence-driven operations.
Experience coordinating upgrades, patches, releases, maintenance windows, change control, incident response, and operational readiness activities.
Strong communication, documentation, facilitation, and stakeholder coordination skills.
U.S. Citizenship required
Active Secret Clearance

Nice To Haves

Experience supporting Army, DoD, federal government, or highly regulated enterprise systems.
Experience operating PeopleSoft or related enterprise platforms in OCI IL5/IL6 or similarly controlled cloud environments.
Familiarity with DoD SCCA-aligned landing zone patterns, mission owner tenancy operations, and accreditation support activities.
Experience with IPPS-A ecosystem technologies such as Ab Initio, OAS/OAC, Kafka/Confluent, Oracle GoldenGate, Stonebranch Scheduler, Oracle Identity Suite, or Oracle database platforms.
Prior involvement in ATO, ATO-C, RMF, compliance reporting, audit support, vulnerability remediation, or cyber accreditation activities.
Current Security+ certification.

Responsibilities

Develop and maintain the PeopleSoft cloud infrastructure roadmap, including upgrades, patch cycles, capacity planning, environment lifecycle activities, and modernization initiatives.
Collaborate with architecture, development, cybersecurity, testing, operations, and mission/business leaders to define operational standards, service levels, support models, and platform governance.
Establish governance frameworks for environment management, configuration control, change management, release coordination, and operational risk management.
Coordinate planning across development, test, pre-production, production, and other IPPS-A environments to ensure operational consistency and mission readiness.
Oversee day-to-day operations of PeopleSoft environments and related IPPS-A ecosystem components, including Ab Initio, OAS/OAC, Kafka/Confluent, Oracle GoldenGate, and Stonebranch Scheduler across development, test, pre-production, and production tiers.
Manage cloud infrastructure services such as compute, storage, networking, backup/recovery, monitoring, logging, and operational tooling to ensure performance, resilience, and reliability.
Ensure high availability, disaster recovery readiness, backup/recovery alignment, and adherence to program resilience standards.
Coordinate with OCI platform teams, database teams, application administrators, system integrators, and mission stakeholders to maintain stable and secure environments.
Plan, schedule, coordinate, and execute PeopleSoft application and PeopleTools upgrades, Ab Initio updates, OAS/OAC updates, Kafka/Confluent updates, Oracle GoldenGate updates, Stonebranch Scheduler updates, CPU/PSU patches, OS patches, database patches, and other technical refresh activities.
Lead cross-functional teams through end-to-end upgrade cycles, including impact analysis, planning, environment preparation, testing, validation, deployment, rollback planning, and post-implementation review.
Coordinate with functional, technical, cybersecurity, testing, and change control teams to ensure updates are documented, approved, controlled, tested, and compliant.
Maintain upgrade and patch calendars, dependency tracking, implementation plans, and operational readiness checklists.
Monitor system health and oversee tuning of PeopleSoft application servers, PIA/web tiers, process schedulers, databases, integrations, middleware, and supporting infrastructure.
Use monitoring, analytics, logging, and observability tools to proactively identify bottlenecks, improve performance, reduce downtime, and improve operational reliability.
Implement automation strategies to streamline operations, reduce manual effort, improve repeatability, and strengthen configuration consistency across environments.
Support capacity planning and performance trend analysis for mission-critical workloads and growth requirements.
Ensure PeopleSoft and related cloud-hosted environments meet applicable security, compliance, and audit requirements, including STIGs, RMF, FedRAMP-aligned controls, vulnerability management, ATO/ATO-C support, BCAP, and SCCA requirements.
Coordinate security patching, vulnerability remediation, secure configuration, access control reviews, and configuration hardening across the PeopleSoft ecosystem and supporting infrastructure.
Work closely with cybersecurity teams to address findings, maintain documentation, collect evidence, and support continuous monitoring and accreditation activities.
Ensure operational activities are performed in accordance with DoD, Army, IPPS-A, and Oracle security and compliance standards.
Lead and coordinate a team of cloud engineers, system administrators, database administrators, application administrators, and operations analysts supporting PeopleSoft and related platform services.
Coordinate activities across infrastructure, application development, database, testing, cybersecurity, mission owner, and third-party support teams.
Serve as a primary escalation point for production incidents, driving incident response, root cause analysis, recovery actions, corrective actions, and preventive improvements.
Maintain detailed operational documentation, runbooks, SOPs, configuration baselines, escalation procedures, change records, and environment inventories.