Cloud Operations Program Manager

Microsoft • Reno, NV

12h • $77,800 - $169,900

About The Position

At Microsoft’s Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will support and execute cloud processes across multiple Go-To-Market motions. This role is focused on delivering accurate, timely, and compliant transaction execution while supporting the scale of AI and custom Azure workloads. You will work with cross-functional stakeholders to ensure cloud transactions are processed efficiently, and escalations are resolved effectively. The Cloud Operations Program Manager role Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to execute cloud operations across modern and legacy sales motions. Responsibilities include transaction management, escalation support, and contributing to process improvements that enable consistent and reliable operations supporting AI Partner Customers and custom Azure motions.

Requirements

• Bachelor's Degree in Business, Operations, Supply Chain Finance, or related field AND 2+ years of experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

• Deep understanding of Microsoft cloud offerings, licensing constructs, go-to-market models, commercial business processes, and the broader Microsoft organizational ecosystem, including business groups, support functions, and core systems.
• Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and drive alignment across teams.
• Experience designing, implementing, and scaling process improvements, operational frameworks, and transformation initiatives.
• Exposure to AI-enabled process enhancements and data-driven optimization approaches.
• Process design, change management, and execution capabilities.
• Advanced analytical skills with experience leveraging SQL, KQL, or similar tools to drive business insights and decision-making.
• Experience working with Azure usage data, cloud consumption models, and cloud transactional processes.
• Financial and business acumen, including the ability to assess transaction, operational, and revenue impacts.
• Excellent problem-solving, decision-making, communication, and stakeholder management skills, with the ability to influence at multiple organizational levels.
• Proven ability to operate effectively in complex and ambiguous environments while driving structured, measurable outcomes.

Responsibilities

• Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness
• Manage and help resolve pre- and post-sales escalations by coordinating with stakeholders
• Follow established processes to ensure consistent and compliant transaction execution
• Identify and surface process gaps or inefficiencies based on day-to-day execution
• Document workflows, known issues, and resolutions to support knowledge sharing
• Apply compliance controls within all transactional activities
• Utilize reporting and basic analytics to track and manage transactional performance

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level