GovCloud, Cloud Operations Engineer

Marsh McLennan•Austin, TX

4d•Hybrid

About The Position

Marsh is seeking a Cloud Operations Engineer to support AWS GovCloud environments and business-critical applications. The role handles day-to-day cloud operations in a regulated environment, including server administration, incident resolution, change and problem management, patching, monitoring, and security compliance. The engineer will independently own work and projects from defining an approach through execution and collaborate with internal and vendor teams to maintain reliable operations and drive continuous improvement. U.S. citizenship is required. The position follows Marsh’s hybrid-work approach. Colleagues are expected to work from their local office or onsite with clients at least three days per week; office-based teams identify at least one weekly anchor day for in-person collaboration. The engineer also participates in a rotating weekly on-call schedule.

Requirements

Must be a U.S. citizen.
Hands-on experience supporting AWS environments.
Proficiency in Windows and/or Linux server administration.
Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS, and IAM.
Familiarity with security and compliance controls in a regulated environment.
Ability to troubleshoot technical issues across infrastructure and application layers.
Strong communication and documentation skills.
Strong problem-solving skills and ability to learn quickly.
Ability to work independently and collaboratively on routine tasks and projects.

Nice To Haves

Experience supporting regulated, government, or highly controlled cloud environments.
Previous audit experience, including gathering findings and creating and providing documentation in accordance with audit requirements.
Scripting or automation experience.
Familiarity with monitoring and logging tools such as CloudWatch and basic log analysis.
AWS certification or equivalent cloud credentials.
Experience with ITIL-based incident, change, and problem-management processes.
Experience using Agile tools to plan, track, and manage operational work.
Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation.
Experience in FEDRAMP/GovRamp.
Demonstrated ability to improve operational stability, efficiency, and resilience over time.
Previous experience working on a geographically dispersed team.

Responsibilities

Manage and support the deployment, configuration, and management of AWS GovCloud infrastructure, including compute, storage, and networking.
Monitor AWS GovCloud environment health, performance, and utilization; respond to alerts and escalate issues as appropriate.
Perform patching, upgrades, maintenance, and routine operational tasks through approved change-management processes.
Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM, and application connectivity.
Support incident management, root cause analysis, and problem resolution within SLA expectations.
Maintain compliance with security and operational standards, including administrative account control, patch status, services, and logging.
Coordinate fixes, maintenance, and escalations with cross-functional and vendor teams.
Create and maintain comprehensive documentation for configurations and procedures.
Identify and implement operational improvements, including automation and process refinement where appropriate.
Identify, propose, and implement cost-optimization improvements.
Independently own a portfolio of work and projects from defining the approach through execution.
Support audits by gathering findings and creating and providing documentation in accordance with audit requirements.
Participate in a rotating weekly on-call schedule.