Cloud Operations Engineer II

11 11 Systems • USA - Virtual, US,

3d • $77,000 - $95,000

About The Position

11:11 is seeking an experienced Cloud Operations Engineer L2 to manage and optimize the organization’s cloud compute systems. The role includes implementing and maintaining cloud-based systems and supporting capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations. It calls for attention to detail and a continuous-improvement mindset. This is a full-time position reporting to the Manager of Cloud Operations. The role also participates in an engineering after-hours on-call rotation.

Requirements

• Bachelor’s degree in a technical discipline or equivalent years of work experience.
• At least 4 years of recent, hands-on experience as an enterprise VMware administrator.
• Understanding of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.
• Experience working with global data center environments.
• Must be legally eligible to work in the United States without visa sponsorship.

Nice To Haves

• VMware VCP or VCAP certification.
• Extensive knowledge and experience with VMware management tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX.
• Experience with backup and disaster recovery solutions such as Veeam and Zerto.

Responsibilities

• Own and be accountable for assigned responsibilities related to 11:11’s cloud compute systems.
• Provision clusters, monitor alerts, and manage environments.
• Serve as an escalation engineer for customer problems, including participating in the engineering after-hours on-call rotation.
• Provide escalation support to Level I Cloud Operations Engineers.
• Manage cluster compute capacity, including hosts, CPU, and memory.
• Develop, track, and report KPIs related to cloud system capacity, including CPU, memory, and storage.
• Respond accurately, promptly, and professionally to escalated customer support tickets.
• Follow 11:11 Systems best practices for cloud compute systems management.
• Deliver superior customer service and maintain professional relationships.
• Work supportively with colleagues in accordance with the company’s Code of Business Ethics and Company Values.
• Handle company data and information responsibly in accordance with data handling agreements, procedures, and policies.
• Review and follow company policies and guidelines, data privacy practices, annual compliance training certification, and policy acknowledgements.
• Perform additional duties as assigned.

Benefits

• Comprehensive healthcare plan options.
• Retirement plan with company match.
• Life and other supplemental insurance.
• Paid time off and company holidays.
• New Parent Leave.
• Wellness programs.
• Potential eligibility for variable incentives such as bonuses or sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level