Cloud Monitoring Engineer (Remote)

Oxley Enterprises • Stafford, VA

6d • Remote

About The Position

The Cloud Monitoring Engineer builds and maintains the Capabilities and Services Dashboard and supports monitoring infrastructure, ensuring automated alerting detects production issues before user-reported tickets arrive. This role provides essential "eyes-on-glass" excellence for a mission-critical Department of Veterans Affairs (VA) platform, tracking latency, error rate, saturation, volume, and incident-free availability across over 300 applications.

Requirements

• 5 years of experience in cloud monitoring and observability engineering.
• Excellent experience building and maintaining dashboards displaying latency, error rate, saturation, volume, and incident-free availability in real-time (e.g., Dynatrace, Splunk).
• Excellent knowledge of the four Golden Signals.
• Excellent ability to individually monitor and track latency, error rate, saturation, volume, and incident-free time.
• Excellent ability to implement dependency tracking within monitoring dashboards including latency, error rates, and transaction volumes.
• Excellent experience configuring automated alerts reflecting meaningful degradation or disruption while minimizing false positives.
• Excellent ability to maintain an accurate, complete, and auditable log of all alerts including alerted system, cause, timestamps, corrective actions, and responsible system.
• Above average experience supporting 24/7 monitoring operations and coordinating with on-call Site Reliability Engineers (SREs) during active incidents.
• Above average knowledge of AWS CloudWatch and integration with third-party observability tools in a GovCloud environment.
• Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments.
• Excellent verbal and written communication skills.
• Active Federal Civilian Public Trust clearance.
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years.

Nice To Haves

• Dynatrace Associate certification or equivalent observability platform certification.

Responsibilities

• Builds and maintains the Capabilities and Services Dashboard displaying real-time latency, error rate, saturation, volume, and incident-free availability for all capabilities and services.
• Implements dependency tracking within the dashboard including latency, error rates, and transaction volumes for all capability and service dependencies.
• Configures and tunes automated monitoring and alerting mechanisms ensuring personnel are alerted to production issues prior to receipt of user-reported tickets.
• Ensures all capabilities and services are individually monitored and tracked for latency, error rate, saturation, volume, and incident-free time.
• Maintains an accurate, complete, and auditable alert log including alerted system, description, timestamps, corrective actions, and responsible system.
• Continuously tunes alert thresholds to reflect meaningful degradation or disruption while minimizing false positives.
• Supports the Capabilities and Services Monitoring Plan defining alert conditions, thresholds, notification mechanisms, and escalation paths.
• Coordinates with on-call SREs and the Monitoring and Incident Manager during active incidents to provide real-time dashboard data and historical trend analysis.
• Implements additional or revised dashboard metrics.

Benefits

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level