Senior Software Engineer, Cloud Monitoring Service

Crusoe•San Francisco, CA

2d•$175,000 - $210,000•Remote

About The Position

Crusoe is seeking a Senior Software Engineer to build and own customer-facing observability products within Crusoe Cloud's Cloud Monitoring Service. This team delivers the managed logs experience and self-service observability capabilities that let customers collect, search, and act on their telemetry without filing a ticket or waiting on us. The role involves owning product surfaces end to end, from the APIs and backend services through the onboarding and configuration experience, with a strong focus on reliability and ease of use. This is a full-time position.

Requirements

Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and build managed cloud services that customers rely on directly.
Observability Familiarity: Experience with observability data and technologies, such as log aggregation, time-series databases, or distributed tracing.
Product Ownership: Experience owning a customer-facing service or product surface end to end, including API design, rollout, and iterating based on customer feedback.
Customer-Centric Mindset: A genuine interest in how customers experience your work. You notice friction, you care about defaults and error messages, and you measure success by what customers can do without help.
Technical Proficiency: Strong fundamentals in microservices and infrastructure technologies like Docker, Kubernetes, Terraform, and CI/CD systems.
Collaboration Skills: Ability to work with cross-functional teams to align priorities and deliver customer-first solutions.
Communication Skills: Clear ability to articulate technical ideas and connect design decisions to customer needs.
Mentorship: Willingness to mentor earlier-career engineers and contribute to a strong, inclusive engineering culture.
Professional Experience: 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++.

Nice To Haves

Familiarity with tools like Loki, VictoriaMetrics, Prometheus, OpenTelemetry, or similar is a plus.

Responsibilities

Owning Customer-Facing Services: Design, build, and operate the services behind our managed logs product, including ingestion endpoints, query APIs, retention and access controls, and the workflows customers use to onboard and configure them.
Self-Service Experience: Turn workflows that today require manual steps or internal involvement into clean, low-touch product experiences. Build the APIs, defaults, and guardrails that let customers get to value quickly and safely on their own.
Scalable Design: Design services that are highly scalable, durable, and reliable while staying simple to use. Reason about multi-tenancy, quota and limits, cost visibility, and predictable behavior under heavy customer load.
Cross-Functional Collaboration: Work closely with product, cloud support, and site reliability teams to understand where customers get stuck, and turn that feedback into roadmap items and shipped improvements.
Operational Excellence: Participate in a customer-facing on-call rotation. Improve alerting quality, runbooks, and automation so the product gets easier to operate as it grows, not harder.
Innovation: Implement features that differentiate Crusoe Cloud's observability offering, focusing on low-touch adoption, sensible defaults, and turn-key integration with the AI workloads our customers run.