Cloud Computing Engineer

Connected Logistics•Sierra Vista, AZ

13h•Hybrid

About The Position

Connected Logistics is seeking a Cloud Computing Engineer who will work closely with the AESMP System Owner to monitor, analyze, and report on the implementation, capabilities, and performance of the AESMP SaaS platform (e.g., ServiceNow). The role ensures the cloud solution meets the Army’s changing needs and requirements in an Agile/DevOps environment. The Computing Engineer will support the AESMP Project Office and assist the AESMP System Owner with deployment, configuration, monitoring, and maintenance of the Army’s new ITSM enterprise system on the Army’s NIPRNet and SIPRNet, supporting over 1.4 million users. This position requires US citizenship.

Requirements

Must have an active T3 investigation (Active DoD Secret Clearance)
BA in Computer Science, Engineering, Information Services or an equivalent combination of education and relevant experience is required.
Minimum of 10 years of experience as a full time IT professional successfully leading, guiding, and directing program/projects.
Familiar with Agile development processes.
Ability to lead technical planning and management to achieve user requirements, including future modifications, scope changes and sustainment planning.
3+ years of experience designing and supporting Azure environments, including IaaS and PaaS.
3+ years of experience using the Remedy or ServiceNow ITSM tool.
In-depth knowledge and understanding of developing cloud solutions specifically within Microsoft Azure. These solutions include but are not limited to automation of Microsoft Azure account management and integration of Microsoft Azure services with ServiceNow.
Have knowledge of MS Azure cloud computing environment in order to perform proactive system administration, monitoring, technical efficiency, up-time and optimal performance.
Have knowledge of the Government Community Cloud (GCC) environment and the different DoD Impact Level requirements (IL2, IL4, IL5 and IL6).
Oversee the development of new capabilities by gathering, collating, and analyzing information based on customer requirements.
Diagnose and document problems by evaluating system performance metrics and work with system owner and mission contractor towards resolution.
Demonstrated leadership ability.
Excellent writing skills and ability to communicate effectively.
Knowledge of Project Management methodologies.
A deep understanding of the IT Service Management Model, including industry best practices for ITIL processes and success factors/KPIs.

Nice To Haves

ITIL Foundation Certification (v4 or higher).
Knowledge of at least one other cloud hosting solution in addition to Azure (e.g. Google, AWS, Helion Cloud, SoftLayer).
Microsoft Azure Certification (Cloud Platform and Infrastructure or equivalent desired).
Experience designing and supporting enterprise core services as well as cloud deployments of these services.
Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy.
Ability to develop briefing materials, provide administrative and logistics support.

Responsibilities

Overseeing the development of new capabilities by gathering, collating, and analyzing information based on customer requirements.
Diagnose and document problems by evaluating system performance metrics and work with system owner and mission contractor towards resolution.
Overseeing and assist with planning and implementing changes to the AESMP SaaS platform (e.g., ServiceNow) and infrastructure with the goal of improving performance.
Overseeing and assist with planning future application interfaces with AESMP SaaS platform (e.g., ServiceNow), data migration, data backup and disaster recovery operations.
Participates in integration and user acceptance testing of system upgrades and any new technologies, capabilities or functionalities introduced into the environment.
Maintains technical expertise, relevant industry standards, and best practices in cloud computing.
Evaluates and reports on new cloud and virtualization technologies to enhance capabilities of cloud-based and virtualized services.
Assist with managing software and hardware applications; manage secure, scalable, and reliable cloud infrastructure environment for Army customers.
Represents the AESMP Program Office as a prime technical contact on projects.
Interacts with senior external personnel on significant technical matters.
Develops creative technical solutions to complex problems.
Establishes and recommends changes to policies.
Facilitate IPTs and Requirement Analysis Working Group to ensure Army strategic goals and objectives are clearly defined and project needs are met.
Attend weekly Operations, Strategy Group and Synchronization meetings and IPTs as required.