Cloud and AI Platform Specialist Manager

Microsoft • Baltimore, MD

1d • $133,000 - $239,800

About The Position

Microsoft is seeking a Cloud & AI Platform (CAIP) Specialist Manager to lead and develop a team of specialists supporting strategic State, Local Government, and Education (SLED) accounts across some of the largest states in the U.S. The manager will help customers advance AI-led transformation and Azure growth by guiding the team to engage business and technology decision makers in consultative, discovery-led conversations, connect customer priorities to Microsoft cloud and AI capabilities, and drive opportunities from strategy through adoption and expansion. The role works closely with account teams, technical specialists, partners, and delivery resources to deliver coordinated customer outcomes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field and 6+ years of experience in technology-related sales or account management, or equivalent experience.
• 3+ years of people management experience.

Nice To Haves

• Master's degree in Business Administration (MBA), Information Technology, Information Security, or a related field and 8+ years of experience in technology-related sales or account management, or equivalent experience.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field and 12+ years of experience in technology-related sales or account management, or equivalent experience.
• 6+ years of solution or services sales experience.
• Experience working with government, higher education, or academic medical center customers.
• Familiarity with SLED customer environments, purchasing processes, and business priorities.
• Experience driving Azure growth, cloud modernization, or AI platform adoption.

Responsibilities

• Lead, coach, and develop a team of CAIP specialists; build technical fluency, strengthen sales capabilities, and support career growth.
• Set team priorities and account strategies for strategic SLED customers, aligning specialist coverage and resources to customer needs.
• Lead customer conversations that uncover business priorities and shape AI-led transformation and Azure opportunities.
• Guide the team in positioning Azure, Microsoft Foundry, Microsoft Fabric, and agent-based solutions to support customer modernization, AI adoption, and business outcomes.
• Partner with academic medical centers and university research teams to understand their priorities and shape cloud and AI solutions that advance healthcare innovation and research.
• Coach specialists through the end-to-end sales motion, from discovery and opportunity development through commitment, consumption, and expansion.
• Build and manage a healthy, high-quality pipeline; improve opportunity progression, conversion, forecast accuracy, and execution discipline.
• Orchestrate account teams, technical roles, partners, and delivery resources around complex customer pursuits, including healthcare and research opportunities.
• Use customer and market insights to identify growth opportunities and continuously improve account planning and team execution.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available at the provided Microsoft careers link.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager