Co-op or Intern, Cloud Analyst (September 2026)

BDO • Toronto, ON

1d • Hybrid

About The Position

BDO Digital is looking for a Co-op or Intern, Cloud Analyst to join the BDO Cloud Operations team. This is a net new role and responsibilities will include leveraging your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base. You will provide pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service. You will also participate in inbound sales activities, develop key knowledge of MS licensing programs, and provide training and support to internal and external customers on Office 365, Dynamics 365, Azure and BDO Cloud offerings, including issues with configurations and implementations. Additionally, you will act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients. You will process and track orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy. You will also be involved in the development of sales propensity models, forecasting sales reports and opportunity tracking. Furthermore, you will develop tools, processes and research information necessary to evolve cloud operations and help drive programs that complement and extend the effectiveness of primary sales activities. You will prepare documents and report implementation status to the engagement manager, including monthly reporting on key winnings, losses, issues, barriers to success and activities executed. Additional administrative support and participation in special projects will also be required.

Requirements

• Working towards your undergraduate degree in Computer Science, Engineering, Math, IT Management or Business related program with a focus on Technology.
• Passionate about cloud technology and have a willingness to learn new technologies.
• Practical knowledge of professional, effective telephone techniques and customer care.
• Excellent written and verbal communication skills.
• Strong problem solving skills and attention to detail.
• Enjoy improving and taking ownership of processes.
• Able to prioritize with the flexibility to manage multiple tasks and variable workload.
• Knowledge of driving efficiencies using Generative AI Tools, Copilot, Agents, etc.

Nice To Haves

• Experience in a previous business operations, customer service and/or sales capacity.
• Experience with Microsoft or Cloud platforms.
• Experience with Finance and Line of Business systems.
• Understanding of IT and software business landscape.
• Proficient in MS Office Applications, such as Microsoft Excel.

Responsibilities

• Contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base.
• Provide pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service.
• Participate in inbound sales activities.
• Develop key knowledge of MS licensing programs.
• Provide training and support to internal and external customers on Office 365, Dynamics 365, Azure and BDO Cloud offerings, including issues with configurations and implementations.
• Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients.
• Process and track orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy.
• Develop sales propensity models, forecasting sales reports and opportunity tracking.
• Develop tools, processes and research information necessary to evolve cloud operations.
• Help drive programs that complement and extend the effectiveness of primary sales activities.
• Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed.
• Provide additional administrative support and participation in special projects as required.

Benefits

• Competitive total cash compensation that recognizes and rewards your contribution.
• Flexible benefits from day one.
• Market leading personal time off policy.
• Reimbursement for wellness initiatives that fit your lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed