Cloud Administrator
About The Position
Knight Federal Solutions is seeking a customer-focused Tier I Cloud Administrator to provide implementation, troubleshooting, and maintenance support of cloud systems. This role focuses on delivering responsive Tier 1 help desk support for daily operations, system monitoring, and issue resolution across cloud environments. The Tier I Cloud Administrator acts as a liaison for support and issue escalation. By providing high-quality support and ensuring cloud systems are operating efficiently and securely, the Tier I Cloud Administrator plays a critical role in enabling business success and customer satisfaction.
Requirements
- Relevant Associate or Bachelor’s Degree or, supporting certifications and relevant job or military experience of 4 years in lieu of degree
- 1+ years of systems administration and automation experience with Windows and/or Linux
- Basic understanding of PowerShell and/or Bash Scripting
- Familiarity with cloud environments (AWS preferred, Azure, or other cloud providers)
- Compliance with DoD Directive 8140, or any successor directives as applicable to their roles, through the duration of the contract which can also include 8570 IAT Level 1 (Sec+ or higher)
- Experience with cloud-based technologies such as AWS, Azure, or Google Cloud
- Understanding of cloud architecture, security, and compliance
- Experience with Windows and/or Linux systems administration and automation
- Knowledge of containerization technologies and debugging techniques
- Understanding of basic networking principles (VPCs, subnets, routing)
- Experience with ticketing systems and IT service management
- Familiarity with DevOps tools such as Ansible, Chef, or Puppet
- Top Secret Clearance Required
Nice To Haves
- Experience supporting cloud environments beyond basic familiarity
- Debugging skills (reviewing logs, troubleshooting permissions issues, etc.)
- Cloud platform certifications (AWS, Azure, GCP)
Responsibilities
- Provide Tier I technical support for cloud-based systems and applications
- Support implementation, troubleshooting, and maintenance of cloud systems
- Monitor cloud infrastructure and respond to basic alerts and incidents
- Assist with user access management and basic permission configurations
- Aid users with onboarding, accessing, and using cloud systems
- Support day-to-day operations, monitoring and problem resolution for client, server, storage, and network devices
- Collaborate with Tier II support teams on workload management, patch management, and troubleshooting
- Support hands-on computer-based training for users
- Create and maintain documentation for cloud processes and procedures
- Provide detailed analysis and feedback to management and internal customers for escalated tickets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
