Closing Team Member 5-close
About The Position
The Closing Team Member delivers friendly customer service, assists customers with shopping and product discovery, and provides a fast and friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, explaining the Voice of Customer survey, and supporting Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes. Team Members help unload trucks, stock merchandise, maintain planograms, complete merchandise recovery and returns, and perform Store In Stock Optimization (SISO) and ad-set duties as assigned. They also support shrink and safety programs and follow company procedures, policies, and applicable legal requirements. Team Members are expected to interact respectfully, maintain a positive image, and serve as role models. The role includes cross-training in Custom Framing sales and production and other duties as assigned. The position is in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Team Members must be at least 16 years old. The total base pay range is $15.16–$17.70, and the position may be eligible for overtime compensation in accordance with applicable state and local laws.
Requirements
- Must be at least 16 years old.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Promote the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
- Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility
- Employee Assistance Program
- Medical coverage, depending on position and eligibility
- Dental coverage, depending on position and eligibility
- Vision coverage, depending on position and eligibility
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Voluntary insurance options
- Employee discounts
- Partner discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
