Closing Shift Team Member

Brighton•Greeley, CO

19h

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, responds to questions and concerns, and helps maintain the club’s cleanliness. This is a part-time position at Planet Fitness Greeley, starting at $15.16 per hour.

Requirements

High school diploma or GED equivalent required.
Must be 18 years of age or older.
Basic computer proficiency.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening skills and the ability to empathize and solve problems.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
Able to continually stand and walk during the shift and continually talk in person or on the phone during the shift.
Able to occasionally lift up to 70 pounds.
May occasionally encounter toxic chemicals during the shift.

Nice To Haves

Customer service background preferred.
Spanish bilingual speaking is a plus.
A passion for fitness and health.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front-desk activities, including answering phones and assisting callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.