Closing Shift Team Member

Planet Fitness - Brighton•Greeley, CO

About The Position

Planet Fitness Greeley is hiring part-time Closing Shift Team Members. The Member Services Representative creates a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role includes front desk duties, member account support, tours, and helping maintain the club’s neatness and cleanliness. The position starts at $15.16 per hour.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening skills and the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be at least 18 years old.
Able to stand and walk continually during the shift.
Able to talk continually in person or on the phone during the shift.
Able to occasionally lift up to 70 pounds.
May occasionally encounter toxic chemicals during the shift.

Nice To Haves

Customer service background preferred.
Spanish bilingual speaking is a plus.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.