Closing Manager

Harps Food Stores•Trenton, TN

About The Position

The Closing Manager supervises store operations and works to exceed customer and associate expectations by providing a positive first impression, identifying needs, delivering solutions, and ensuring customers are satisfied. The role assists with grocery department operations, replenishment and inventory procedures, merchandising and sales-floor standards, and front-end operations. The Closing Manager directs fresh food preparation and production and is responsible for maintaining food-safety standards and service counters. When in charge of the store, the manager monitors execution of employee, customer, and equipment safety programs, standards, and training requirements. The position also involves coaching and mentoring associates, resolving conflicts, solving problems, setting direction and priorities, and maintaining product and service quality. The Closing Manager is expected to build relationships, act conscientiously and with integrity, model organizational values, demonstrate professionalism and initiative, and support teamwork and Harps’ mission of providing value through competitive prices, product quality and freshness, friendly service, and cleanliness. The role requires a high school diploma or G.E.D. equivalent. One year of retail grocery experience is preferred. The schedule may include evenings, weekends, and holidays as needed. The work involves continuous standing or walking, frequent reaching and bending movements, and occasional climbing or crawling. Employees may encounter varied indoor and outdoor conditions, cleaning chemicals, and common food allergens. Employment may be contingent on evaluation of a PEP survey, a drug screen, an employment reference check, and a criminal background check.

Requirements

High school diploma or G.E.D. equivalent.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to adapt to different situations and respond flexibly to shifting priorities and rapid change.
Ability to interpret, understand, and follow instructions.
Ability to move, lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Frequently reach overhead and below the knees, and push, pull, squat, kneel, bend, stoop, crouch, and twist, with or without bearing weight.
Occasionally climb and/or crawl.
Stand and/or walk continuously throughout the shift.
Visually locate merchandise and other objects and verify information, often in small print.

Nice To Haves

Minimum one year of experience in a retail grocery store.

Responsibilities

Assist with grocery department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, cleanliness, and safe equipment use.
Assist with ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use, and inventory preparation.
Maintain merchandising and sales-floor standards, including stocking, rotation, signing, displays, and department and store procedures.
Direct and oversee fresh food preparation and production, food-safety standards, and service counters.
Assist with front-end operations, including following the daily schedule, monitoring customer flow, opening registers as applicable, managing breaks and lunches, supplies, and closing procedures.
Monitor execution of employee, customer, and equipment safety programs, standards, and training requirements when in charge of the store.
Coach and mentor associates, provide resources and support, and encourage learning from mistakes.
Facilitate conflict resolution among supervised employees and balance competing priorities.
Define issues and use critical thinking and logic to solve problems.
Set direction and priorities, clarify team roles and expectations, and assign responsibilities.
Emphasize product and service quality while following procedures affecting personal and others’ safety.
Build respectful relationships and demonstrate conscientiousness, customer service, integrity, professionalism, initiative, and organizational values.
Support teamwork and customer satisfaction in keeping with Harps’ mission.