Closing Manager

Harp's Food Stores•Trenton, TN

About The Position

The Closing Manager supervises the store and supports grocery department operations, replenishment and inventory procedures, merchandising and sales-floor standards, fresh-food preparation and production, and front-end operations. The role helps ensure department readiness, accurate pricing and inventory processes, cleanliness, proper product handling, food safety, customer service, and safe use of equipment. When in charge of the store, the Closing Manager monitors execution of employee, customer, and equipment safety programs, standards, and training requirements. The position also guides and supports associates by setting priorities, assigning responsibilities, coaching and mentoring, resolving conflicts, and addressing problems. The Closing Manager is expected to adapt to changing conditions, model Harps’ cultural values, act with integrity and professionalism, and provide a welcoming customer experience consistent with the company’s mission to deliver value through competitive prices, quality and freshness, friendly service, and cleanliness.

Requirements

High school diploma or G.E.D. equivalent required.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to adapt to different situations and respond flexibly to shifting priorities and rapid change.
Ability to interpret, understand, and follow instructions.
Ability to move, lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Frequently reach overhead and below the knees and perform pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting, with or without bearing weight; occasional climbing and/or crawling is required.
Stand and/or walk continuously throughout the shift.
Ability to visually locate merchandise and other objects and verify information, often in small print.

Nice To Haves

At least one year of experience in a retail grocery store is preferred.

Responsibilities

Assist with grocery department operations, including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, cleanliness, and safe equipment use.
Assist with replenishment and inventory processes, including ordering, receiving, invoicing, back stock, returns, damages, supply use, and inventory preparation.
Assist with merchandising and sales-floor standards, including stocking, rotation, signing, displays, and department and store procedures.
Direct and take responsibility for fresh-food preparation and production, food safety, production requirements, and service counters.
Assist with front-end operations by following the daily schedule, monitoring customer flow, opening registers as applicable, managing breaks and lunches, handling supplies, and completing closing procedures.
Monitor execution of employee, customer, and equipment safety programs, standards, and training requirements when in charge of the store.
Coach and mentor associates, support their development, and provide resources and opportunities to learn.
Facilitate conflict resolution among supervised employees and seek agreement among involved parties.
Define issues and use critical thinking and logic to solve problems.
Set direction and priorities, clarify team roles and expectations, and assign task and decision responsibilities.
Maintain high standards for product and service quality while following procedures that affect personal and others’ safety.
Build respectful, fair, and sincere relationships with customers and associates.
Comply with company policies and procedures, including attendance, dress code, and maintaining a safe work environment; complete other duties as assigned.
Deliver customer service in line with the SMILE Program and remove barriers to customer service.
Model organizational values and professional behavior, take initiative, and handle problems with minimal guidance.
Anticipate and recognize customer needs and work to improve customer satisfaction.
Encourage teamwork, cooperation, trust, and respect for others.
Support Harps’ mission of providing customers with overall value, competitive prices, product quality and freshness, friendly service, and cleanliness.