Closing Manager

Harps Food Stores•Gentry, AR

About The Position

The Closing Manager helps oversee store operations and aims to deliver an excellent experience to customers and associates. The role supports grocery department operations, inventory and replenishment, merchandising and sales-floor standards, fresh-food preparation and production, and front-end operations. When in charge of the store, the Closing Manager monitors execution of employee, customer, and equipment safety programs and requirements. The position also involves guiding and supporting employees through clear direction, coaching, conflict resolution, problem solving, and relationship building. The Closing Manager is expected to model Harps’ values, act with integrity and professionalism, take initiative, and provide attentive customer service in support of the company’s mission to offer value, competitive prices, quality and freshness, friendly service, and cleanliness.

Requirements

High school diploma or G.E.D. equivalent.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Adaptability and ability to respond flexibly to shifting priorities and rapid change.
Ability to interpret, understand, and follow instructions.
Ability to move, lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to frequently reach overhead and below the knees and perform pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting, with or without bearing weight.
Ability to occasionally climb and/or crawl.
Ability to stand and/or walk continuously throughout a shift.
Ability to visually locate merchandise and other objects and verify information, often in small print.
Employment may be contingent upon completion and evaluation of a PEP survey, drug screen, employment reference check, and criminal background check.

Nice To Haves

At least one year of experience in a retail grocery store.

Responsibilities

Assist with grocery department operations, including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, cleanliness, and safe use of equipment and tools.
Assist with replenishment and inventory processes, including ordering, receiving, invoicing, back stock, returns, damages, supply use, and inventory preparation.
Assist with merchandising and sales-floor standards, including stocking, rotation, signing, setting and maintaining displays, and following department and store procedures.
Direct and be responsible for fresh-food preparation and production, including food safety, preparation and production requirements, and service counters.
Assist with front-end operations by following the daily schedule, monitoring customer flow, opening registers as applicable, managing breaks and lunches, and handling supplies and closing procedures.
Monitor the store’s execution of employee, customer, and equipment safety programs, standards, and training requirements when in charge of the store.
Coach and mentor employees, provide resources and support, and help them develop and learn from mistakes.
Resolve conflicts among people under supervision by understanding different viewpoints and working toward agreement.
Define issues and use critical thinking and logic to solve problems.
Set direction and priorities, clarify team roles and expectations, and assign responsibilities for tasks and decisions.
Emphasize high-quality products and services and follow procedures that support personal and workplace safety.
Build respectful working relationships and encourage teamwork and cooperation.
Deliver customer service in accordance with the SMILE Program guidelines and seek ways to improve customer satisfaction.
Model Harps’ cultural values and mission through personal conduct, integrity, professionalism, and initiative.