Closing Manager Full Time
About The Position
BJ’s Wholesale Club is seeking a Closing Manager to provide leadership and direction within the club, focusing on driving club performance, particularly in directly managed departments. This role involves leading Assistant Closing Managers, Recovery, and Utility teams, ensuring effective performance through guidance and oversight. The Closing Manager is accountable for upholding policies and procedures, delivering excellent member service, maintaining Grand Opening Look Daily (GOLD) standards, and providing overall club leadership during closing shifts. The position also includes assisting with audit compliance, collaborating with Business Partners, and overseeing onboarding, certification, and training for food safety and operational excellence. As a Manager on Duty (MOD), the Closing Manager takes full responsibility for club operations, team leadership, and member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained. Specific certifications for retail propane oversight in Florida and yearly forklift certification are also necessary, with BJ’s covering associated costs and training.
Requirements
- 2 years of experience in retail, supermarket, or warehouse perishable operations required.
- Experience in managing inventory turnover and waste reduction strategies.
- Forklift Certification required.
- High school diploma required.
- Basic computer proficiency (MS Word, Excel, Email) required.
- Open shift availability required.
- Must be at least 18 years of age.
- Must maintain all training and required certifications.
- Valid ServSafe Food Safety Certification required and must be maintained.
- In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
- Must complete yearly certification for a forklift license.
Nice To Haves
- College degree preferred.
Responsibilities
- Provide leadership and direction within the club, particularly for directly managed departments.
- Lead the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight.
- Maintain policies and procedures.
- Deliver a positive service experience to members.
- Ensure Grand Opening Look Daily (GOLD) standards club conditions.
- Provide leadership and direction within the club.
- Assist in audit compliance efforts.
- Drive collaboration with Business Partners (BPs).
- Oversee onboarding, certification, and training to ensure food safety and operational excellence.
- Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.
- Own end-of-day execution, overseeing Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep.
- Actively walk the floor during closing hours to observe and engage with Members and team performance.
- Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
- Ensure full-functioning departments through close, validating registers, attended perishable stations, and operational service areas.
- Resolve or escalate evening Member concerns to ensure satisfaction.
- Monitor closing in-stocks, product rotation, culling, and merchandising, especially in perishables.
- Conduct quality and date checks, removing damaged or outdated items.
- Enforce sanitation excellence by confirming daily cleaning checklists, sweep logs, waste pulls, and safety procedures.
- Manage Assistant Closing Manager and Recovery team productivity, including scheduling and coaching.
- Utilize tools like Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting.
- Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
- Champion “close to open” operational standards, ensuring departments are clean, stocked, and ready for the next day.
- Identify and escalate issues with compactors, refrigeration, and cleaning tools.
- Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
- Support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards.
- Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
- Perform other duties as assigned.
- Execute assigned tasks and ensure compliance with product liabilities and company initiatives using BJ’s MY WORK system.
- Operate forklift safely and efficiently, following all safety protocols and procedures.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly Pay
- Daily Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
- Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
