Hourly Closing Manager Full Time

BJ's Wholesale Club • Clearwater, FL

4d • Onsite

About The Position

BJ's Wholesale Club is seeking a dedicated Closing Manager to provide leadership and direction within the club, focusing on driving club performance, particularly in departments they manage. This role involves leading Assistant Closing Managers, Recovery teams, and Utility teams, ensuring effective performance through guidance and oversight. The Closing Manager is accountable for upholding policies and procedures, delivering excellent member service, maintaining club standards (GOLD standards), and providing leadership during closing shifts. The position also assists with audit compliance, collaborates with Business Partners, and oversees food safety and operational excellence training. As a Manager on Duty (MOD), the Closing Manager takes full responsibility for club operations, team leadership, and member engagement during their shifts. A valid ServSafe Food Safety Certification is required, along with yearly forklift license certification. In Florida, a specific retail propane oversight certification is also necessary.

Requirements

• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• Must maintain a valid ServSafe Food Safety Certification.
• Must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight (in Florida).
• Must complete yearly certification for a forklift license.

Nice To Haves

• College degree preferred.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Oversee end-of-day execution, including Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep.
• Lead by presence, actively walking the floor during closing hours to observe and engage with Members and team performance.
• Maintain GOLD Standards, ensuring Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Ensure full-functioning departments through close by validating registers, attended perishable stations, and operational service areas.
• Support issue resolution by personally resolving or escalating evening Member concerns.
• Drive in-stock and freshness by monitoring closing in-stocks, product rotation, culling, and merchandising, especially in perishables.
• Conduct quality and date checks, inspecting products for expiration dates and condition, and removing damaged or outdated items.
• Enforce sanitation excellence by confirming daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Manage Assistant Closing Manager and Recovery team productivity, including scheduling and coaching for optimal coverage and task execution.
• Utilize tools effectively, such as Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting.
• Support audit readiness by ensuring sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Champion “close to open” operational standards, ensuring departments are clean, stocked, and ready for the next day.
• Maintain equipment readiness by identifying and escalating issues with compactors, refrigeration, and cleaning tools.
• Coach onboarding and certifications, reinforcing ServSafe, PPE, and department-specific training.
• Drive improvement in underperforming areas by supporting departments in the bottom quartile and reinforcing daily execution standards.
• Partner cross-functionally with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
• Perform other duties as assigned, providing operational support beyond primary scope.
• Utilize BJ’s MY WORK system to execute assigned tasks and ensure compliance with product liabilities and company initiatives.
• Operate forklift safely and efficiently, following all safety protocols and procedures.
• Maintain regular, predictable, full attendance as an essential function of the role.

Benefits

• Weekly Pay
• Free BJ's Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, HSA, and FSA options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED