Closing Dispatch Lead

Living Spaces Furniture•Rialto, CA

3d•Onsite

About The Position

The Dispatch Lead will oversee all day to day/night functions within the Routing Department in the Distribution Center. This role is intimately involved in the delivery route creation and timing, tracking of all 3rd Party Logistics delivery drivers (3PLS), Customer Pre-call & Text program, account billing, ensuring the Dispatch department maintains effective daily communication with 3rd Party Logistics (3PLS), and serving as a solution provider for all internal/external customer service opportunities.

Requirements

High School Diploma or GED equivalent is required.
2 plus years of experience in a warehouse or distribution center role.
Proficient with Microsoft Office programs such as Office 365 and Word.
Working knowledge of Warehouse Management System (WMS).

Nice To Haves

Knowledge of AX system is a plus.

Responsibilities

Helps to manage and coordinate workforce job completion
Handles and helps to provide resolution to escalated guest complaints
Helps to identify areas for improvement in dispatch satisfaction
Assist and support the Managers to help organize, motivate and train team members
Perform tasks to set the pace for daily productivity
Review the daily workflow and prioritize work among the team members
Assist and check in with the team to ensure they meet their goals
Provide feedback to the Manager as necessary for productivity, attendance and workplace conduct
Collaborate with multiple business units to service the internal/external customer
Ensure appropriate prioritization of work and dispatch of service requests are completed
Communicate with Management as needed to maximize efficiencies and resolve issues
Manages specific COI (certificate of insurance) requests and rescues to ensure successful guest delivery
Fill in as a Dispatcher/Router when required

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.