Closing Coordinator

Extend Your Team

3d • Remote

About The Position

We are reinventing consumer credit by using technology to tap into people’s assets, offering the world's cheapest credit card backed by home equity. Our patented technologies have drastically reduced the time and cost associated with this process. We are a well-capitalized company with a team of experienced executives from top technology and finance firms, backed by leading investors. Our mission is to lower the cost of capital for consumers, believing this can have a profound impact on people's lives. Our cultural values emphasize depth and rigor of thought, minimalism, and speed of execution. We are looking for someone with experience coordinating with third-party vendors, interacting with customers, answering questions, and assisting with scheduling.

Requirements

• Experience coordinating with Third-Party vendors
• Extensive experience in front-facing customer service
• Experience with closing for loan origination
• Experience with document handling, title knowledge
• Familiarity with loan documents, deeds, or similar documents
• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
• Detail-Oriented - we’re a financial services company so being correct about the details matter
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)
• Must live in the Philippines

Responsibilities

• Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level