Closing Advocate

Trader Interactive•Sarasota, FL

6d•Onsite

About The Position

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority. When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

Requirements

Bachelor’s degree and/or 2+ years in sales customer service operations
Serious dedication to customer service
Motivated by participating in a successful close
Flexibility to work evenings or weekends as needed for specific deals
Ability to multi-task, managing 35-50 deals during busy season
Comfortable with technology: downloading and finding files, attaching files, using Google products, scanning documents, and learning new systems.
Proactive management style: comfortable taking the lead, following up, and escalating issues.
Communication intelligence: knowing when to use phone vs. email, asking questions when unsure, maintaining professionalism, helping colleagues, and recording all interactions in the deal notes.

Responsibilities

Coordinate between the Buyer, Seller, Sales Reps and any third-party vendors as the deal progresses from a Fully-Executed Contract to the Closing.
Assist Closing Advocates on getting titles and lien releases in.
Prepare DMV work for closing team.
Check DMV work once received by Closing Advocates to ensure everything is correct and filled out properly.
Make sure all documents that are needed are available for DMV work.
Make daily calls to banks to check status of titles and lien releases within 5 business days.
Assist closing team in notarizing documents when needed.
Get electronic titles printed out once lien has been released via fax to the DMV.
Drop off DMV to the Sarasota Tax Office for DMV processing.
Once DMV work comes back in from the DMV office, go through the documents to ensure title work was done correctly and prepare completion packets.
Track and keep updated all DMV work submitted to the Sarasota Tax Office.
Assist closing team in preparing for requesting duplicate titles.
Send documents to the correct DMV if a duplicate title is needed.
Reach out to any DMV offices to find out what is needed to request a duplicate title.
Advise closing team what is needed when requesting a duplicate title.
Go through all waiting on banks to make sure we have not been waiting more than 15 business days for titles or liens.
Send USCG paperwork via fax or email.
Assist Closing Quality Control Admin with preparing completion packets.
Open incoming USPS mail and assign title or lien releases to the proper deal folder in the CQC office.
Update deal notes and update staging to either waiting on address confirmation, prepping s/b packet, or DMV prep if we are doing title work.