Clinician, EAP

Lucet

25d•Remote

About The Position

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

Requirements

Current, unrestricted license to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, or Clinical Psychologist.
3+ years post licensure experience in direct clinical care.
Excellent communication and interpersonal skills.
Strong computer skills including an ability to communicate telephonically and type.
Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment.
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
Ability to show empathy, common courtesy, patience, and respect to all callers
Ability to remain calm and professional while managing calls from emotional or demanding callers.
Effective critical thinking and problem solving skills
Ability to work in a team-based environment.
Effective time management and strong organizational skills
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
A quiet workspace with minimal background noise for calls

Responsibilities

Conduct comprehensive clinical assessments, provide brief/problem-focused support, and utilize motivational interviewing to address a wide range of emotional, behavioral, and situational concerns.
Identify and manage risk for at-risk callers, including crisis intervention, emergency response planning, and appropriate escalation following established protocols.
Triaging callers and coordinating referrals to internal and external resources, including mental health providers, community services, WorkLife, legal, and financial specialists.
Demonstrate strong knowledge of EAP and mental health benefits while collaborating with community treatment resources, managed care programs, and internal teams to ensure continuity of care.
Maintain accurate, timely clinical documentation in case tracking systems in accordance with regulatory, legal, and organizational standards.
Collaborate effectively with Customer Success and other internal teams, participate in staff meetings or clinical presentations, and uphold ethical standards, confidentiality, and organizational values.

Benefits

Annual compensation between $68,000-$83,000, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.