Clinical Research Screening Specialist

ICON plc • Lenexa, KS

9d • Onsite

About The Position

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well. This role ensures consistent and accurate processing of subject registration in the volunteer database and all necessary actions prior to entry to the screening process. It recruits study subjects for clinical trials by conducting phone screens and scheduling screening appointments.

Requirements

• High school diploma
• 2 years of relevant experience
• Past customer service experience preferred
• Working knowledge of the drug development process
• Working knowledge of medical terminology
• Good written and oral communication skills
• Basic ability to read and interpret study protocols

Responsibilities

• Answers and places phone calls with potential study subjects to determine initial study eligibility requirements.
• Explains study protocols to volunteers for each study during phone screening.
• Maintains accuracy of recruiting database and performs database queries.
• Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents needed prior to subject entry to the screening process.
• Responsible for actioning all voice mail messages from study volunteers.
• Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study.
• Makes confirmation calls for screening appointments and volunteer check-in dates.
• Notifies study volunteers of study participation status and responds to volunteer questions and comments.
• Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments.
• Assists with training and mentoring more junior team members.
• Coordinates necessary payments to volunteers and may maintain referral program.

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED