Clinical Trial Participant Recruitment Specialist

National Institute•Garden Grove, CA

2d•Onsite

About The Position

The Clinical Trial Participant Recruitment Specialist supports NICR’s clinical trial recruitment efforts by managing patient outreach and enrollment activities. This role requires an organized, detail-oriented professional who can manage multiple projects in a fast-paced environment and communicate study details effectively to potential participants. The position is full-time and in-person, with no hybrid arrangement, at the Garden Grove/Huntington Beach work location. Travel to other sites is required as needed. The role includes supplemental commission and bonus opportunities. Compensation is $19.00–$20.00 per hour. Additional training will be provided as needed.

Requirements

Fluent bilingual proficiency in Vietnamese and English is required.
Prior customer service experience is required.
Proficiency in Microsoft Office Suite and Google Workspace.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to work independently, think critically, and solve problems effectively.
Ability to multitask and manage time efficiently.

Nice To Haves

Bachelor’s degree preferred.
Relevant healthcare experience preferred, such as work as a Medical Assistant or in a medical or clinical research setting.

Responsibilities

Manage 30 or more inbound and outbound calls daily, providing customer service and educating and enrolling potential participants in clinical studies.
Answer incoming inquiries and promptly follow up on pending calls and patient leads.
Ask targeted screening questions to assess study eligibility and update prescreening logs related to enrollment.
Schedule and coordinate patient appointment visits.
Accurately enter and manage confidential patient and study information in NICR’s EMR system in compliance with privacy standards.
Maintain a professional, enthusiastic, and positive attitude.
Travel to other sites as required.