Clinical Trial Recruitment Representative

ICON plc • Salt Lake City, UT

1d • Onsite

About The Position

The Clinical Trial Recruitment Representative ensures consistent and accurate processing of volunteer and subject registrations in the volunteer database and completes the actions and documentation needed before volunteers enter the screening process. The role recruits potential clinical-trial volunteers by handling inbound calls and queries, conducting phone screens, and scheduling screening appointments.

This is a PRN/as-needed role at ICON’s Salt Lake City, Utah site. Work is approximately 20 hours per week based on business needs, generally across four weekdays. Coverage is primarily needed between 8:00 AM and 5:00 PM, with shifts typically lasting 5–6 hours. The position is 100% onsite.

Requirements

• High school diploma or bachelor's degree.
• At least 1 year of relevant work experience, preferably in a call center and/or medical environment.
• Relevant experience in a customer-facing environment.
• Strong written and verbal communication skills.
• Attention to detail and ability to learn medical and clinical concepts.
• Legal right to work in the country where the role is based.

Nice To Haves

• Past customer service experience.
• Working knowledge of the drug development process.
• Working knowledge of medical terminology.

Responsibilities

• Answer calls from potential study volunteers and determine initial study eligibility.
• Explain study protocols to volunteers during phone screening.
• Maintain the accuracy of the recruiting database and perform database queries.
• Accurately process volunteer registrations in the volunteer database and collect all documents needed before a subject enters the screening process.
• Respond to all voicemail messages from study volunteers.
• Work with the recruiting team to obtain a sufficient number of qualified volunteers for each study.
• Collaborate with cross-functional teams to develop effective recruitment strategies.
• Implement outreach programs to enhance participant engagement and support diverse trial enrollment.
• Use data analytics to assess recruitment performance and identify areas for improvement.
• Contribute to clinical-trial success by meeting recruitment targets and timelines.
• Handle inbound and outbound calls and communicate professionally with a variety of individuals.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED