Clinical Training & Onboarding Coordinator

Eleanor Health

11d•Hybrid

About The Position

We're looking for a Clinical Trainer whose first priority is making our medical team confident, competent, and efficient in Athena from day one and supporting their long term success in providing high quality and compliant care. This role owns onboarding and competency verification, follows up post-hire with audits and coaching, and runs continuing education and our Learning Management System. This is best suited to a nurse or other medical professional (RN or similar clinical/medical background) who is looking to move out of direct patient care and into a role built on teaching, coaching, and empowerment.

Requirements

Active RN license or equivalent medical background, with direct behavioral health and/or SUD clinical experience (required)
Hands-on expertise with Athena or a comparable EHR from a clinical workflow perspective (required)
Experience designing and facilitating clinical training or curriculum, ideally including LMS experience, adult learning theory, and instructional design
Genuine interest in training, coaching, and process rather than returning to direct patient care — comfortable being the external, accountability-holding presence, not a peer
Comfortable with basic statistics and data-driven reporting on training adherence
Strong public speaking and facilitation skills; able to grasp new concepts quickly and adapt to rapid change
Willingness to travel approximately 25% of the time, fluctuating as needed

Responsibilities

Own onboarding end to end for all organizational team members, including facilitating trainings, evolving training content and completing competency checklists that verify skills directly
Serve as the team's go-to expert on Athena and EHR workflows; provide spot trainings and detailed 1:1 feedback on documentation, workflow, and system navigation as needed
Continuously streamline onboarding content and checklists to shorten ramp-up time
Follow up with medical staff on a regular cadence after onboarding, auditing documentation and practice against what they were trained to do and coaching to correct drift early
Share audit feedback with both the individual and their supervisor, and track/report on training adherence using quantitative and qualitative data
Coordinate and facilitate continuing education (in additional to general onboarding), and train other facilitators to lead or co-lead courses
Design original SUD/behavioral health training content and curriculum, applying adult learning principles and individualized learning plans by clinician, role, or team
Serve as subject matter expert for our Learning Management System, owning its accuracy, efficiency, and reporting
Assess clinical quality and competency across disciplines (nursing, therapy, medical, care coordination) and partner with medical and Ops leadership to close workflow and quality gaps
Ensure training materials comply with state, federal, and accreditation standards (e.g., CARF), and keep them current as Athena, evidence, and regulation evolve

Benefits

Generous Paid Time Off (prorated for new employees)
12 Vacation days
12 Wellness (Sick) days
3 Floating holidays
9 Company-observed holidays
Jury Duty, Voting Leave, and other forms of paid time off may be available
Eleanor-paid medical and dental insurance plans, with affordable vision coverage
401(k) plan with 3% match
Short-term disability
Long Term Disability - Picks up where Short Term Disability leaves off (employee paid)
Life Insurance - Both Eleanor and employee-paid options are available.
Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”)
Wellness Perks & Benefits
Mindfulness App Reimbursement
EAP with eight face-to-face sessions
Virtual health and wellness visits covered by our medical plan.