Onboarding & Training Specialist

Deep End Talent Strategies

9d•$60,000 - $75,000•Remote

About The Position

Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived, but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating. We solve that through one partnership: curated labs matched to specific case types, no-cost digital equipment, a portal to track every case and manage every invoice in one place, and a clinical support team to help. More than 650 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in. Incisive is hiring an Onboarding & Training Specialist to own the first and most critical phase of the customer lifecycle: onboarding, training, and early adoption. You will be the primary point of contact for new practices from scanner delivery through their first successful cases and transition to steady-state usage. The quality of this first experience directly impacts customer confidence, utilization, and long-term retention. This is a highly visible, hands-on role that requires in-depth knowledge of digital restorative workflows and a strong instructional presence. This role must work Eastern or Central Time Zone hours to align with practice schedules.

Requirements

3+ years experience in onboarding, training, or clinical/digital enablement
Dental technology or dental practice experience required
Hands-on familiarity with intraoral scanning workflows; experience with Sirios X3, Trios, or ICAM a plus
Clear communicator with strong instructional presence; comfortable leading live virtual training and clinical guidance
Strong troubleshooting instincts and attention to detail
Organized, reliable, and comfortable operating in a fast-moving environment
Ability to work Eastern or Central Time Zone hours (required)

Nice To Haves

Experience with ICAM / photogrammetry

Responsibilities

Lead end-to-end onboarding for new practices from scanner delivery through first successful cases and handoff to steady-state
Guide practices through a structured onboarding program with clear milestones, adapting delivery to each practice's staff structure, learning style, and pace
Create and configure lab accounts; coordinate directly with lab partners on practice preferences, case workflows, and submission requirements
Ensure practices understand Incisive's value proposition, quality standards, and how the lab network operates
Facilitate change management with dentists and practice leaders to build buy-in for digital workflow adoption
Deliver engaging virtual (and occasionally in-person) training sessions across our supported scanner platforms (Sirios X3, Trios, and ICAM), covering scanning workflows (crowns, bridges, implants), case submission and lab-specific workflows, and scanner care and maintenance
Provide hands-on, live scanning coaching so clinical teams can practice under guidance
Provide live chairside support for early cases to ensure first-case success
Deliver advanced training for complex workflows (AOX, dentures, complex restorative) as needed
Provide retraining and follow-up sessions to drive sustained adoption and utilization
Monitor first cases and early scan quality; deliver clear, constructive feedback to improve technique
Track early practice performance against activation milestones and time-to-value targets
Identify gaps in adoption or utilization and run targeted follow-up to close them
Identify early risk signals during onboarding and escalate proactively to Customer Success
Document onboarding outcomes, recurring friction points, and training effectiveness
Recommend improvements to training curriculum, materials, and onboarding processes as we scale