Clinical Team Supervisor

Pacific Clinics•San Jose, IL

20d

About The Position

The Clinical Team Supervisor coordinates and supervises 6–8 therapists, case managers, and other clinical services staff assigned by the Program Director. The supervisor ensures staff deliver mental health services, including psycho-diagnostic assessment and group and family therapy, coordinates cases with funding sources and agencies, and supports integrated behavioral healthcare. The role includes managerial duties, staff training and development, and participation in seminars and learning opportunities within the program. The supervisor oversees clinical services and documentation, supports staff pursuing licensure, and ensures timely, quality, consumer- and family-centered care. Services may include assessments, treatment planning, crisis intervention, rehabilitation, therapy, outreach, advocacy, and case management. The role also includes clinical documentation review and audits, collaboration with internal and community partners, and after-hours on-call crisis response or consultation.

Requirements

Master’s degree and three or more years of relevant experience, including one to two years of post-licensure experience; some counties may accept relevant healthcare, medical, psychology, behavioral, or mental health experience.
One to two years of supervisory experience or demonstrated experience leading or coordinating other staff, as applicable.
Licensure as a Marriage and Family Therapist, Licensed Clinical Social Worker, Licensed Professional Clinical Counselor, Psychologist, or equivalent combination of education and experience.
Meet relevant state licensing requirements for billable services.
Bilingual ability in the appropriate language for the Clinics’ clients is highly preferred and required in some instances.
Bicultural knowledge and skills may meet requirements in some counties.
People management, training, and staff development skills.
Leadership skills.
Case management skills.
Bilingual or bicultural knowledge.
Ability to meet the physical requirements of the job, including frequent standing or sitting, using hands to produce records or documentation, regularly lifting or moving up to 5 pounds, and occasionally lifting or moving up to 10 pounds.
Driving is required.
Must complete a full background check and TB exam.

Nice To Haves

Bilingual ability in the appropriate language for the Clinics’ clients is highly preferred.
Bicultural knowledge and skills may be relevant in some counties.

Responsibilities

Ensure supervisees provide quality services that support consumers’ functioning and quality of life.
Provide supervision of clinical hours for staff pursuing licensure and promote consumer- and family-centered treatment.
Ensure client assessments and treatment or case management plans address impairments and strengths and align with diagnoses.
Ensure consumers have access to timely services, including crisis intervention.
Participate in recruitment, selection, hiring, and training of program staff.
Provide scheduled supervision and consultation consistent with ethical and legal standards, HIPAA, and Pacific Clinics’ mission and core values.
Participate in developing program policies and procedures and, in some counties, complete CQI/QA projects and audits.
Ensure charting and paperwork meet Agency, quality assurance, and funding source requirements.
Monitor productivity and latency standards and address barriers through ongoing supervision.
Attend required Agency meetings and in-service trainings; collaborate with community partners and, in some counties, support outreach and engagement.
Provide after-hours on-call crisis response and consultation.
Coordinate care with treatment teams for clients and their families, working with a culturally and linguistically sensitive team.
Attend staff meetings and contribute to program development and staff training.
Interact with internal programs, clinical and support staff, and external partners such as schools and community personnel.
Maintain punctuality and reliable, regular attendance and model Pacific Clinics’ mission and core values in communications.
Conduct family-centered, strengths-based, culturally competent intakes and assessments in the office or field as appropriate.
Consider substance use and co-occurring disorders in treatment plans and complete required plans, progress notes, and other DMH documentation on time.
Provide rehabilitative and, in some counties, therapy services to clients and families, including support for functional, daily living, and social skills, medication compliance, and connections to community resources.
Provide outreach, advocacy, rehabilitation, and crisis intervention for ongoing cases.
Provide case management, including gathering client information, identifying needs, and connecting clients and families with resources.
Review clinical notes and billing documentation for required regulatory billing information and timely approve notes.
Guide staff and interns in developing work plans, duties, responsibilities, and scope of authority, and consult with staff about client-related problems.
Assign and review work, conduct performance appraisals, and support staff expertise through further education, seminars, and program learning opportunities.
Identify staff training needs, ensure training is developed and implemented, and participate in delivering training sessions.
Work with the QA department to support documentation compliance and lead internal clinical documentation audits.
Perform other duties as assigned.