About The Position

The Social Worker (SW) provides and coordinates a wide range of social services, including psychosocial support to patients and their families. The role supports hospice, palliative care, and, where applicable, home health services. The Social Worker completes psychosocial assessments, helps patients and families work with resource providers and make decisions, and collaborates with clinical staff and other professionals to support quality and continuity of care. The role requires professional communication, sound judgment, confidentiality, and the ability to manage competing priorities and respond calmly to patient and family crises. Hospice duties include providing psychosocial support and other social services, sharing information about advance directives, contributing to Plans of Care, participating in interdisciplinary group meetings, and assessing and coordinating bereavement needs with bereavement staff. Palliative care duties include supporting patients and families facing serious illness, facilitating goal-setting and advance-care-planning meetings, coordinating relevant education and outreach, and serving as a liaison across care teams and community services. Home health duties include participating in individualized Plans of Care and case conferences, reporting clinical and emotional changes, and providing education related to pain and symptom management and care goals. For positions in the Florida Keys and North Florida, duties may also include bereavement counseling and volunteer coordination, such as evaluating survivor needs, providing grief support, facilitating support groups, recruiting and training volunteers, and maintaining volunteer records. The position requires travel to off-site locations and the ability to physically access patient homes and care facilities. Compensation is listed as $55,232.15–$86,300.24. The position requires consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy. Florida affiliate employees are also subject to background-screening eligibility verification after a conditional offer and ongoing eligibility requirements.

Requirements

  • Master’s degree or higher in Social Work from a CSWE-accredited program. The posting notes grandfathering exceptions for certain employees hired before 2009 or before April 21, 2019, and that a bachelor’s degree may be considered depending on geographic area; Home Health requires an MSW.
  • At least one year of experience, including a social work or counseling internship, in a health care or hospital setting.
  • Employees working in Georgia must have a current Georgia LCSW.
  • Familiarity with and working knowledge of concepts and practices involving adult and pediatric patients, including death and dying in hospice and serious illness in palliative care.
  • Previous experience working with an EMR/EHR system.
  • Experience with children, family, and group modalities.
  • Ability to manage multiple priorities and effectively handle the emotional stress of the workload.
  • Ability to remain calm and professional, troubleshoot, and intervene in patient or family crisis situations.
  • Ability to demonstrate high ethical standards regarding the hospice mission, confidentiality, sensitivity, and flexibility.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to work in a team environment and intervene appropriately.
  • Valid driver’s license and automobile insurance in accordance with company policy.
  • Ability to travel to off-site locations.
  • Ability to physically access homes, hospitals, clinics, nursing homes, and assisted living facilities, including navigating stairs, narrow spaces, and locations without air conditioning.
  • Satisfactorily complete competency requirements for the position.

Responsibilities

  • Perform and document psychosocial assessments.
  • Empower patients and families to work with resource providers and make decisions on their own behalf.
  • Help clinical staff understand family dynamics and social and emotional factors related to health problems, and develop nonjudgmental plans to address issues.
  • Maintain timely, complete, accurate, legible, and clear documentation of goals and interventions.
  • Consult and collaborate with other professionals to promote quality and continuity of patient and family care.
  • Complete other duties as assigned.
  • For home health services, participate in individualized Plans of Care and case conferences; observe clinical symptoms, treatment reactions, and emotional status; report relevant changes; anticipate barriers to pain and symptom management; educate about curative and palliative care goals; and respect patient wishes and stated goals.
  • For hospice services, provide psychosocial support, advance-directive information, Plan of Care development, and other social services according to patient and family needs.
  • Attend and participate in interdisciplinary group meetings, help develop and update Plans of Care, explain social services and bereavement aspects of care, and provide the team with goals and interventions.
  • Evaluate bereavement needs, make condolence calls, assess risk, and coordinate Plans of Care with bereavement staff.
  • For palliative care, assist with or facilitate patient-family meetings for goal setting and advance care planning; provide emotional support; coordinate relevant education and outreach; and liaise among palliative teams, discharge planning, social services, hospice, home care, long-term care, and community services.
  • For Florida Keys and North Florida positions, evaluate bereavement needs, provide grief guidance, facilitate support groups, and maintain bereavement documentation; may attend memorial services.
  • For Florida Keys and North Florida positions, recruit, screen, train, assign, supervise, and evaluate volunteers; develop volunteer support and recognition programs; participate in volunteer events and committees; maintain volunteer records; and provide volunteer-related feedback and liaison support at interdisciplinary meetings.
  • Represent the company professionally; comply with applicable regulations and company policies; protect confidentiality; follow health, safety, and security practices; use resources responsibly; participate in community and professional organizations and quality-improvement activities; develop professional and electronic-media skills; support research and education; and share expertise with coworkers.
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