Clinical Team Lead - Urgent Ortho
About The Position
The Clinical Team Lead – UrgentOrtho is a hands-on leadership role supporting daily clinical operations across Front Desk (FD), X-Ray (XR), and Medical Assistant (MA) functions at an assigned UrgentOrtho location. The working leader is embedded in the clinical team for at least three shifts per week while assuming additional responsibilities for smooth operations, shift coverage, team communication, and patient care excellence. The role also supports onboarding and orientation, ensures administrative tasks are completed accurately and efficiently, and helps maintain compliance with state and federal regulations, including HIPAA.
Requirements
- High school diploma or GED.
- At least 12 months of experience working in the UrgentOrtho department or an equivalent clinical setting.
- Proficiency in at least two of the following roles: Front Desk, X-Ray Tech, or Medical Assistant.
- Ability to cross-train into all three primary roles.
Nice To Haves
- Associate’s degree or higher.
Responsibilities
- Serve as the on-site leader during assigned shifts, providing real-time direction and resolving issues.
- Assist with shift coverage coordination, call-out response, and support across Front Desk, X-Ray, and Medical Assistant roles.
- Ensure the department is clinically ready through room setup, supply checks, and efficient patient flow.
- Work across the three primary UrgentOrtho roles and float or assist as needed.
- Support team members who are new, rotating, or covering outside their primary scope.
- Participate in schedule creation and adjustments, and lead coordination for short-term coverage needs.
- Communicate schedule changes, coverage needs, and shift expectations to the team.
- Serve as the first point of contact for real-time shift escalations.
- Foster a positive, professional, and responsive environment aligned with departmental values.
- Relay team concerns and operational challenges to the Department Lead or Manager.
- Support onboarding or orientation of new team members and temporary staff.
- Stay informed of and ensure compliance with state and federal regulations, including HIPAA.
- Ensure administrative tasks are completed efficiently and accurately.
- Perform other duties as assigned.
Benefits
- Competitive salaries
- Outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
