Clinical Team Lead

Emergeortho, P.A•Hendersonville, NC

4d•Hybrid

About The Position

EmergeOrtho is seeking a Medical Assistant Team Lead for its Blue Ridge region, with offices in Arden, Asheville, and Brevard. This role involves providing professional patient care under physician supervision, preparing patients for encounters, facilitating lab tests, and assisting with documentation and clinical duties. The position may require travel between office locations. EmergeOrtho is committed to being a trusted leader in innovative, quality-focused musculoskeletal care.

Requirements

High school degree or equivalent required
Comfortable using email and interacting with Internet applications
Knowledge of practice management and word processing software
Working knowledge of managed care basics
Current CPR Certification
Excellent communication skills
Excellent documentation skills

Nice To Haves

CMA Certification, or other equivalent education, certification, licensure, or related degree preferred
Medical training and/or experience in casting or splinting preferred
Knowledge of lab/diagnostic tests and handling paperwork

Responsibilities

Liaison between team members and department leadership
Point of contact for clinic and/or staff schedule changes
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
Maintains a pleasant and cooperative demeanor while performing all duties
Maintains compliance with continuing education requirements to maintain current certifications, licensure, etc.
Obtains and documents patient medical history including reason for visit, and any other pertinent information related to treatment prior to physician exam.
Obtains X-rays as indicated by physician order prior to physician exam
Prepares medical record information, including X-Ray films for physician review prior to physician exam
Participates in minor procedures such as suture removal, dressing changes, cast or splint and/or DME application
Obtains prior authorization for procedures, equipment, and medication, if appropriate
Schedules tests and off-site diagnostic procedures, when necessary, per physician’s order
Communicates physician referral requests to appropriate staff for processing
Ensures timely communication of patient needs, concerns, test results to physicians for appropriate change in the patient’s plan of care
Ensures timely communication with patient regarding plan of care and response to questions or concerns
Functions in the Care Coordinator role as needed
Prepares and maintains supplies and equipment for treatments, including sterilization
Maintains compliance with infection control policies and procedures
Performs patient education when appropriate including oral and written education related to diagnosis, procedures, and/or medications
Replenishes supplies—cleans exam room after each patient per infection control guidelines and stocks exam room at end of each day
Communicates supply shortages as well as other clinical needs to Clinical Manager or designee
Ensures that laboratory and other diagnostic test results are obtained and communicated to physician to ensure appropriate and timely physician intervention.
Obtains all pending results prior to patients next clinic visit
Ensures all documentation accurately reflects the patient encounter and plan of care
Follows all applicable department and practice policies and procedures
Inputs patient information into practice management software
Participates in mandatory staff functions as directed by Clinical manager (may include overtime)