Clinical Team Lead - Urgent Ortho

Michigan Orthopaedic Surgeons PLLC • Royal Oak, MI

1d

About The Position

The Clinical Team Lead – UrgentOrtho is a hands-on leadership role supporting daily clinical operations across Front Desk (FD), X-Ray (XR), and Medical Assistant (MA) functions at an assigned UrgentOrtho location. The working leader is embedded in the clinical team for at least three shifts per week while taking on expanded responsibilities to support smooth operations, shift coverage, team communication, and excellent patient care. The role provides on-site direction during assigned shifts, helps coordinate scheduling and short-term coverage, supports team members across roles, and assists with onboarding. The position requires flexibility to assist during high-volume or short-staffed shifts and attend occasional meetings or training sessions outside standard shift times.

Requirements

• High school diploma or general education degree (GED).
• At least 12 months of experience working in the UrgentOrtho department or an equivalent clinical setting.
• Proficiency in at least two of the following roles: Front Desk, X-ray Tech, or Medical Assistant, with an expectation to cross-train into all three.
• Availability to work a minimum of three in-department shifts per week, including weekdays and weekends.
• Flexibility to assist during high-volume or short-staffed shifts as needed.

Nice To Haves

• Associate’s degree or higher.

Responsibilities

• Serve as the on-site leader during assigned shifts, providing real-time direction and issue resolution.
• Assist with shift coverage coordination, call-out response, and cross-role support across Front Desk, X-Ray, and Medical Assistant functions.
• Ensure clinical readiness, including room setup, supply checks, and efficient patient flow.
• Work across the three primary UrgentOrtho roles and float or assist as needed.
• Support team members who are new, rotating, or covering outside their primary scope.
• Participate in schedule creation and adjustments, and lead coordination for short-term coverage needs.
• Communicate schedule changes, coverage needs, and shift expectations to the team.
• Serve as the first point of contact for real-time shift escalations.
• Foster a positive, professional, and responsive environment aligned with departmental values.
• Relay team concerns or operational challenges to the Department Lead or Manager.
• Support onboarding or orientation of new team members and temporary staff.
• Stay informed of and ensure compliance with state and federal regulations, including HIPAA.
• Ensure administrative tasks are completed efficiently and accurately.
• Perform other duties as assigned.

Benefits

• Competitive salaries
• Outstanding benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED