Clinical Team Assistant (CTA)

Care Synergy•Denver, CO

1d•Onsite

About The Position

The Denver Hospice has an immediate opening for a Clinical Team Assistant (CTA). This role facilitates and coordinates the communication of clinical teams, supports departmental functions on a daily basis, and assists with problem resolution. The CTA provides clerical and administrative support to clinical managers and serves as a resource for hospice rules and regulations to ensure quality care for patients and families.

Requirements

Minimum Education: High school diploma.
Minimum Experience: 2-4 years of experience with clinical administrative support including but not limited to staffing/scheduling processes

Nice To Haves

Postsecondary training/education preferred

Responsibilities

Demonstrates the ability to contribute to the organization’s vision and mission, and protects confidentiality.
Utilizes good customer service skills and supports the clinical hospice, palliative and home health team for both patients and family members including intervention and mediation with patient/family in regards to complaints, service recovery, requests for cares.
Performs several scheduling functions including: daily/weekly CNA scheduling for assigned teams, PTO/Sick Call coordination (may include contacting and redeploying staff), bi-annual holiday coverage schedule, monthly schedule, tracking of weekend day utilization, and daily on-call and afterhours schedule.
Assists Manager with timecard reviews to include monitoring absenteeism and Paid Time Off (PTO) availability when requested.
Tracks upcoming CTI and Face-to-Face (F2F) needs and schedules visits either during IDG meeting or with MD/NP specifically. Coordinates with Palliative team members to schedule CTI or F2F visits for shared MDs or NPs.
Provides clerical/administrative support to the Clinical Manager including prep/tear down of team/discipline monthly meetings or weekly interdisciplinary team (IDG) meeting materials. Assist Manager with assigning new patients to specific clinicians. Generates various reports, performs other clerical duties including but not limited to: answering phones, typing letters, updating mailboxes and processing faxes.
Supports the Clinical Manager as needed with data collection and report creation of team function. Tracks and transcribes information accurately. This may include: productivity, mileage audits, unverified documentation, etc.
Processes equipment requests/orders from field staff/managers/patients; determines appropriateness of requests, and communicates request to durable medical equipment (DME) company. Notifies DME Company of equipment pick-ups.
Works with medical supply vendors to order DME and medical supplies based on par levels and specialty needs. Receives order requests via face-to-face, phone, or email. Responds to order requests in a timely and professional manner. Researches specialty product orders as requested by a clinician and maintains records of all patients utilizing specialty products. Prepares supplies for clinician and coordinates delivery through courier and/or vendor or in-person pick up. Uses barcode scanning system in order to track items in/out of supply room and manage inventory levels. Stocks supply room(s) when new shipments arrive and as needed. Provides reports to internal and external customers.
Demonstrates proficiency with computers, copiers, fax machines and other standard office equipment.
Uses effective organization, time-management and prioritization skills. Ability to handle multiple tasks from multiple sources in a busy setting with frequent interruptions.
Facilitates flow of patient information and communication. Utilizes sound judgment when handling telephone calls and triaging to appropriate clinician for further actions.
Participants in other task forces or committee work as assigned.

Benefits

Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs