Clinical Team Assistant (CTA)

Care Synergy • Denver, CO

13h • Onsite

About The Position

The Denver Hospice has an immediate opening for a Clinical Team Assistant (CTA). This is a full-time position located in Denver, CO, with a Monday-Friday schedule from 8 AM to 5 PM. The role involves facilitating and coordinating communication for clinical teams, supporting departmental functions, and providing clerical/administrative support to clinical managers. The CTA will act as a resource for hospice rules and regulations to ensure quality care, demonstrate the organization's vision and mission, and protect confidentiality. They will utilize customer service skills to support hospice, palliative, and home health teams, including intervention and mediation with patients and families regarding complaints and requests. The position also involves various scheduling functions, timecard reviews, tracking of CTI and Face-to-Face needs, coordinating with Palliative team members, and preparing meeting materials. Additionally, the CTA will assist with assigning new patients, generating reports, answering phones, typing letters, updating mailboxes, processing faxes, and supporting data collection and report creation. The role includes processing equipment requests and orders from field staff, managers, and patients, determining request appropriateness, and communicating with durable medical equipment (DME) companies. They will also work with medical supply vendors to order DME and supplies, research specialty product orders, prepare supplies for clinicians, and manage inventory using a barcode scanning system. The CTA must demonstrate proficiency with standard office equipment and possess effective organization, time-management, and prioritization skills, with the ability to handle multiple tasks in a busy setting with frequent interruptions. They will facilitate the flow of patient information and communication, using sound judgment when handling telephone calls and triaging to the appropriate clinician. Participation in task forces or committee work may also be assigned.

Requirements

• High school diploma.
• 2-4 years of experience with clinical administrative support including but not limited to staffing/scheduling processes
• Ability to lift/carry a minimum of 30 lbs.

Nice To Haves

• Postsecondary training/education preferred

Responsibilities

• Facilitates and coordinates the communication of clinical teams.
• Supports departmental functions on a daily basis and supports problem resolution.
• Provides clerical/administrative support to clinical managers and is a resource in the rules/regulations that apply to hospice to ensure quality care of patients and families.
• Demonstrates the ability to contribute to the organization’s vision and mission, and protects confidentiality.
• Utilizes good customer service skills and supports the clinical hospice, palliative and home health team for both patients and family members including intervention and mediation with patient/family in regards to complaints, service recovery, requests for cares.
• Performs several scheduling functions including: daily/weekly CNA scheduling for assigned teams, PTO/Sick Call coordination (may include contacting and redeploying staff), bi-annual holiday coverage schedule, monthly schedule, tracking of weekend day utilization, and daily on-call and afterhours schedule.
• Assists Manager with timecard reviews to include monitoring absenteeism and Paid Time Off (PTO) availability when requested.
• Tracks upcoming CTI and Face-to-Face (F2F) needs and schedules visits either during IDG meeting or with MD/NP specifically.
• Coordinates with Palliative team members to schedule CTI or F2F visits for shared MDs or NPs.
• Provides clerical/administrative support to the Clinical Manager including prep/tear down of team/discipline monthly meetings or weekly interdisciplinary team (IDG) meeting materials.
• Assist Manager with assigning new patients to specific clinicians.
• Generates various reports, performs other clerical duties including but not limited to: answering phones, typing letters, updating mailboxes and processing faxes.
• Supports the Clinical Manager as needed with data collection and report creation of team function.
• Tracks and transcribes information accurately. This may include: productivity, mileage audits, unverified documentation, etc.
• Processes equipment requests/orders from field staff/managers/patients; determines appropriateness of requests, and communicates request to durable medical equipment (DME) company.
• Notifies DME Company of equipment pick-ups.
• Works with medical supply vendors to order DME and medical supplies based on par levels and specialty needs.
• Receives order requests via face-to-face, phone, or email.
• Responds to order requests in a timely and professional manner.
• Researches specialty product orders as requested by a clinician and maintains records of all patients utilizing specialty products.
• Prepares supplies for clinician and coordinates delivery through courier and/or vendor or in-person pick up.
• Uses barcode scanning system in order to track items in/out of supply room and manage inventory levels.
• Stocks supply room(s) when new shipments arrive and as needed.
• Provides reports to internal and external customers.
• Demonstrates proficiency with computers, copiers, fax machines and other standard office equipment.
• Uses effective organization, time-management and prioritization skills.
• Ability to handle multiple tasks from multiple sources in a busy setting with frequent interruptions.
• Facilitates flow of patient information and communication.
• Utilizes sound judgment when handling telephone calls and triaging to appropriate clinician for further actions.
• Participants in other task forces or committee work as assigned.

Benefits

• Two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs
• Mileage and Expense Reimbursement: Sixty-two and a half cents per mile

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED