CLINICAL TEAM ASSISTANT

SANTA ROSA COMMUNITY HEALTH • Santa Rosa, CA

3d • Onsite

About The Position

Under the supervision of the Clinic Coordinator, the Clinical Team Assistant (CTA) supports the Nurses and Clinic Coordinators with the daily management of non-clinical nursing and patient care functions in their assigned clinic.

Requirements

• High school diploma or GED required, post-secondary education preferred.
• Graduated from a medical assistant program with appropriate certification.
• Current CPR certification.
• Phlebotomy training preferred.
• Bilingual Spanish and English (speak, read, and write) required at some locations, to be identified by individual job postings.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Basic computer knowledge.
• Demonstrated ability to type 35 words per minute.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Ability to work flexible hours.
• Ability to work in fast-paced environment.
• Good judgment, problem solving and decision-making skills.
• Good communication skills with patients and providers: ability to speak with others to effectively convey information.
• Comfortable discussing sensitive health issues with patients.
• Communicates respectfully with clients and effectively in team.
• Ability to uphold patient confidentiality with the utmost professionalism.

Nice To Haves

• Post-secondary education preferred.
• Phlebotomy training preferred.

Responsibilities

• Reviews refill requests for Clinic Nurse, updates pharmacy information as needed, determines correct prescribing provider and sends request to providers. Communicates directly with pharmacy and/or patient if necessary.
• Performs clinical quality support functions: Follows up on outstanding mammograms and enters mammograms into Cancer Detection Program (CDP) web based tracking tool.
• Runs monthly report on health maintenance indicators such as overdue PAPs, immunizations, mammograms and others.
• Reassigns labs to providers or health educator for appropriate and timely follow-up.
• Assists Nurse with scanning, faxing, and other activities to ensure that patient documents are processed in a timely manner.
• Assists Nurse with case management activities such as: patient follow up to specialty appointments, in home support services, ordering of durable medical equipment and communication with patients as needed.
• Completes Prior Authorization and Treatment Authorization Requests.
• Maintains updated community resource directory for patients.
• Provides lab with missing patient demographic and insurance information necessary for accurate billing.
• Maintains a high level of communication with clinical team in regards to patient care and safety issues.
• Assists with process of panel reassignment including patient communication for graduating residents and other providers.
• Other duties as assigned.
• Participates in ongoing training.

Benefits

• Reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED